r/AMDHelp•
imWaveeh

Brand new build working fine untill after installing adrenalin drivers, no input signal from rx6800 in top pcie slot, bottom slot works. Top slot works with my old rx560.

Help (General)

Computer Type: Desktop GPU: XFX RX6800 SPEEDSTER MERC319 CPU: RYZEN 5 5600X 6 CORE 12 THREADS Motherboard: ASROCK B550 STEEL LEGEND

RAM: 2X8GB CORSAIR VENGEANCE LPX 3600MHZ

PSU: COOLERMASTER SFX V850 850W 80+ GOLD FULLY MODULAR

Case: LIAN LI 011D MINI 5 INTAKES 4 EXHAUSTS

Operating System & Version: WINDOWS 10 PRO 19042

GPU Drivers: 27.20.14501.18003 (Adrenalin 20.11.2) DCH / Win10 64 (taken from gpu-z)

Chipset Drivers: Don't know where to find this

Background Applications: /

Description of Original Problem: I had just finished my new build and installed windows, everything was working fine and as intended. I downloaded AMD Adrenalin to update my drivers. In adrenalin I left every driver checked to install but switched from recommended Adrenalin version to the latest version. After installing the drivers Adrenalin askes me to restart, so i clicked restart now. My pc restarted but i had no screen input from my rx6800. My monitor just won’t take any signal from it.

Troubleshooting: I had trouble removing my gpu because my cpu cooler was in the way so I tried my old rx560 in the bottom slot and that worked. Here are things that I tried in order that didn't work:

I used ddu to delete all drivers.

I did a fresh install from windows.

So after that I dismantled my cpu cooler and reseated my rx6800.

I tried my rx6800 in the bottom slot and it works fine in the bottom slot at pcie 3.0 x4. So I than tried my rx560 in the top slot and i works fine at pcie3.0 x8, which is the normal speed of my rx560. Might be worth mentioning that when i go the device manager, under other devices i see 2x pci device and 1x pci encryption/decryption controller with a yellow exclamation mark indicating some sort of problem idk. So to recap, since the adrenalin driver update I have not been able to get a single monitor signal from my rx6800 in the top slot, only in the bottom. My rx560 works fine in both slots.

 

Update: Went into BIOS and set pcie settings from auto to zen 3 and from x16 to x8x8 and this works, but x16 still doesn't work?

Update 2: It works in PCIe 4 x8, but not x16 in both gen 3 and gen 4

Posted Jan 10, 2021, 7:56 PM UTC · edited

34
voltaicPhantom•

Purge the drivers with ddu and reinstall adrenalin fixed the issue for me

1
imWaveehOP•

Did you also had no imput signal at all or just a black screen or something?

Did you also remove you're not working gpu while using ddu and reinstalling drivers or something, can you give me some more details on your process please?

1
voltaicPhantom•

Black screen and green screen I kept having to unplug then plug my hdmi back in aswell as full driver crashes. Granted I didn't use ddu because I got an SSD and was going to reinstall windows onto it but should be as simple as downloading ddu selecting adrenalin and deleting it

Ddu link: https://www.wagnardsoft.com/forums/viewtopic.php?f=5&t=3403

1
SavageOnion22•

Try the alternative Adrenaline driver it's under the Radeon Pro section it's for the Radeon Pro Wx8200 selection on the AMD website. Use AMD ddu to remove the old driver before installation. Brilliant performance from my Vega 56, ultra settings on CB2077 at 1080p.

1