Entitled people

So this was about 3 years ago, I (33 M) am just working at a new job at one of the "BEST" retail stores in my little city and its connected to a mall, this will be important.

The store is going through some renovations at the time so to keep the store running little sections of the store are sectioned off as needed. At this time about 90% of the store is finished, just the last coats of paint and what not.

I am their version of a greeter, I say hi to everyone and give them the best directions I can and sometimes start a little conversation with the people and so on.

Sometimes when its really busy and I know said customer wants help "NOW" I play some delay tactics to keep them busy and not standing for the 2 min thats actually 30 in their own dimensional space time continuum and it tends to keep them from getting upset with my awesome friends that do the best they can to help the customers out. Customers notice when I am not working.

So I am standing at the door to the mall, saying my hellos and good byes when a fairly well built man comes walking up to the entrance, behind him is a young woman/girl who is riding a little motorized bike that they rent out in the mall. now there are signs here and there that say where they are allowed and not including by our door, not allowed. The conversation goes like this.

(Me = me JA = entitled man)

Me: Hello how are you guys doing today.

JA: were good.

Me: Excellent, unfortunately we don't allow the bikes in the store, if you want ...

JA: Why the fuck cant they come in the store?

Me: (playing cool) Well sir, from what my bosses told me, the floor is actually hollow, were standing on some kind of plates that ....

JA: Are you fucking kidding me?

Me: No sir I have seen them, the concern is that she could fall through the floor because it has small wheels that create a focal point of weight that ...

JA: Are you fucking retarded, what the fuck are we supposed to do with this then, I paid money for this crap minutes ?

During this conversation the girl, who I think is about maybe 10 - 13 years of age is NOT looking at who I assume is her father but I really hope not, is looking away red faced.

Me: Noo, thats the rules given to me by the bosses, what you can do is leave the ...

JA: you want me to leave her out here all alone, you really are a fucking retard aren't you.

Me: Sir you may both ...

JA: fuck it, just fuck it, this is fucking bull shit.

Me: Have a good day.

Now during that entire conversation that lasted maybe 10 minutes, just a few feet behind me is 2 cashiers and about 5 customers, every one of them hearing the entire conversation.

a few of the customers enter the mall, one elderly cupel passed me and the woman asked me if I was ok, my reply to the woman was "what can I say, I still get paid" this earning her a grin and a chuckle.

The next customer passing me a young man comments that JA was a real JA and I comment that "Yeah, maybe a buss will run him over" again earning laughs.

now that all customers are gone, one of the cashiers, a young lady early 20's comes up to me and asks me how I was able to just stand there and take it without even flinching.

Me: Well there are cameras all over here watching what's going on, if he tired anything not only would the mall band him, the store ban him and maybe press charges, but I would also be able to press charges too. On top of that I noticed he was missing half of one arm. hes probably pissy because he cant do as good a job as he used to because I doubt his wife or girlfriend is touching him.

She went red in the face and started to giggle almost hysterically and returned to her till.