How to get better help from your Twitter questions related to any potential bugs

Support

Note: This does not apply to any account suspensions, age locked accounts, DMCA issues, etc. which are direct issues you may have with Twitter Support.

This does apply to any bugs you are encountering with the Twitter platform itself functioning properly on your device(s).

When submitting your questions here, please consider the following points.

The more information you provide, the quicker and easier it will be to narrow down and maybe even solve your problem(s).

  1. What country are you located in?
  2. Are you using a VPN to connect to / access Twitter? if yes, what country is the VPN connecting to Twitter through?
  3. What device(s) is your issue occurring on? ipad? iphone? Android? etc.
  4. If using a computer, which kind? Mac, PC, other, and which OS?
  5. If using a web browser(s), which web browser(s) is your issue occurring on? Firefox? Chrome? Opera? Edge? Safari? All of the above? etc. And which version of the browser?
  6. If using a Twitter app, do you know how long ago the last time an update was installed?
  7. Is your problem(s) occurring while on Wifi? LTE? Both?
  8. Have you searched Twitter itself or r/Twitter already to see if any other people have reported similar problems?

Posted Feb 21, 2021, 8:31 AM UTC · edited

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