Finally worked after 15 yrs to get laid off Dec 6

Finally worked after 15 yrs to get laid off Dec 6 and WA unemployment says ineligible. Then the PAU pops up. Filled it out and claimed my 1st week. Since then I have not seen the PAU to claim but instead shows UI to claim weekly. Been claiming since and through the new year...I'm still claiming and yet none of my notes have been answered and when I call I get no live person ever...so confused...no one knows what to try next... If anyone has an idea pleads advise. Much appreciated for your time.