No ESD benefits for months: able and available

I lost my job due to covid and could no longer afford my apartment, so I had to move to another state after I had already started my claim. All of my stuff is still in WA, and I keep a mailing address and have a temporary place to live if and when my job opens up again. (I am furloughed, and high risk for covid) ESD is now denying benefits because my IP address is in another state, but according to what I’ve seen on the ESD website and in the handbook, I should still be able to receive benefits while living in another state. I don’t understand why I am being denied, or where they are finding this information, or why they care about my IP address. Does anyone have any advice on what I can do, or can you point to where I can find where it says I have to reside in WA in order to receive benefits?