How to get your suspended Twitter Account back - An unofficial, probably very sad guide, Version 3.0
After months on this subreddit, we've learned some things about how Twitter Support works, or doesn't work, and yet there's so much more to learn.
For example, A constant theme of Twitter account suspensions: Twitter Support doesn't understand context, and they don't get jokes. If you made a joke to a friend on Twitter about killing them, HAHA your account is probably suspended. :(
(word of advice: If you want to joke with your friends that you're gonna kill them, tell them in a DM!)
So, here is what you should do to hopefully get Twitter Support to unsuspend your account:
- File an appeal with Twitter Support through their system. Wait. Wait some more. Wait even more.
- If it's been 10 days and you still haven't heard back from Twitter Support, you should now find your open ticket e-mail, and reply to it every single day until you get a response.
- Additionally, you can also file a complaint with the Better Business Bureau. You do not have to be located in North America to do this. Understand that the BBB cannot force Twitter Support to do anything one way or another. They serve Twitter with the complaint, and it is then up to Twitter Support to do something or not. They are merely an intermediary to hopefully get Twitter Support to take action on your open case in an expeditious manner.
- Finally, a recent method we've been looking at may hold some hope. If you have an open ticket number you've received through Twitter's system that has gone unanswered for at least 10 days, ask a friend to tweet @ TwitterSupport about looking at your open case. Read more for details. It would be great if people reading this who still have functional twitter accounts, can also tweet @ TwitterSupport on behalf of other members of this subreddit.
Note that "10 days" is a rough guideline. You may not be that patient, and that's understandable. Some people hear back much quicker than that, and some people don't hear back from Twitter Support for months or even years.
Did you read somewhere that if you submit a new ticket or follow up with Twitter Support that you "go to the back of the line?" That's 100% complete nonsense which has been debunked over and over again.
Twitter Support is known to close tickets without ever informing people. This is another reason why you have to be vigilant in making sure your ticket remains open and active if you are trying to regain access to your suspended account.
Unless you're famous and / or have a lot of social media clout or contacts that can make noise to Twitter Support or Twitter HQ on your behalf, that's all you can do.
If someone knows of other legitimate ways, please add to this thread.
EDIT: If your appeal has already been denied / rejected by Twitter Support, you can always write a better appeal.
Posted Mar 27, 2021, 1:52 AM UTC · edited