Source
r/LogitechG•
KyleGG

Input issue when going from wireless to wired to charge my logitech mice (plural)

I'm getting a wierd problem. Seems like a driver issue. For reference I have a G903 and G Pro lightweight. Issue is with both.

Basically when I unplug the wireless dongle and plug it into the mouse directly there is a chance (like 1/8) that all mouse devices stop functioning. I can plug other mice in to a different USB port (say my deathadder, g400, g502, scimiatar elite). They all light up. Cannot move mouse pointer. The logitech mouse says its charging (blinking LED) but moving it also does not move the cursor.

This is 100% reproducible. I just unplug the wireless dongle and plug the cable into the mouse. Repeat a few times. Boom broken mouse input across ALL pointer devices on windows. I can unplug my mice from other vendors over and over with no issues. The issue is only with logitech mice (I have like 20 different mice, even an old mx 518)

I've gone through the device manager and the input devices functioning (with the keyboard - really annoying navigating device manager with a keyboard by the way).

Anyone have any ideas - debug steps perhaps?

Posted Mar 30, 2021, 10:57 AM UTC · edited

18
5tudent_Loans•

My microUSB that i use to charge my g915 and g502, is plugged into a wall adapter. They still charge att heir same slow rate, you can use an old iphone adapter if you have one lying around... their dongles stay plugged into the pc so their charge and connection are separate for me

1
KyleGGOP•

This sounds like a workaround. Did you observe this issue as well?

Im not looking for a workaround - looking for a fix.

1
5tudent_Loans•

Never had the issue, but the catch with loigetch is you either have a flawless experience or a severely bugged one. No in the middle, and sadly unlike steelseries, they dont update GHub often enough and they dont tell you specifically what they tried to fix

1
LogitechG_CSJhoe•

To be clear, basically when you plug the charger you are unplugging the receiver, correct? Was it actually working fine before when you do such? If it was, since when did you notice this issue?

1
KyleGGOP•

I have noticed this issue since I purchased my G903 - some ~2yr ago. Same issue with g pro x superlight.

I am able to use the mouse fine. Battery begins getting low so I start to charge it.

To charge it I unplug the receiver and plug the micro USB into the front of the mouse.

About 1/5 times mouse input stops working. For all mouse devices! (Granted I typically only have one mouse - just when mouse input stopped working I thought hey I'll plug in a different mouse so I can navigate while the mouse charges and reboot at my discretion - but after attempting this that input device stops working too). Only fix I have found is to reboot. The device still show up in device manager, but given how big of a PITA it is to navigate windows without a mouse I just reboot. I'm sure I could do some power shell wizardry to enable/disable devices, just have not investigated it much.

I'll be building a new desktop when my processor comes in the next ~week, so will test on a fresh windows install without any drivers from a super clean system state. But am willing to do some debugging to figure out what is going on.

1
LogitechG_CSJhoe•

To be clear, so this issue is never tested on a different computer? If so, I suggest that we wait for your new desktop and lets see what will happen.

1
KyleGGOP•

Seems fine on my new X570 TUF Gaming Pro. Was using an z370 Aorus Gaming 7 on my old rig. Same version of windows on both, win 10 education fully up to date. Must be a driver conflict with something else on the system or a minor issue with the usb controller on the chipset of that board.

Didn't test super thoroughly - online like 15 plug in/outs. Ill update if it happens on this rig too but it was very reproducible before. Not sure how many I need to get a 99% confidence interval but guestimation ('tis a technical term) i'm mentally at a confidence interval of 80% that it is 'fixed' for me by moving platforms.

Not a huge worry for me now. But again, I'll update if it bothers me on this system.

1
LogitechG_CSJhoe•

I see. If the trouble will not happen on this new computer, then what you mentioned is correct. If by any chance that it'll happen on your new rig, be sure to let me know. Thanks and stay safe!

1