New hire, locked out of A to Z

I was having massive trouble logging into A to Z, everytime I would create a Password, it would say error, I had to submit a new PIN from Amazon & create a new Password. Kept saying wrong Password even tho I KNOW I entered it in correctly. Now it says I'm locked out for 24 hours. Is this par for the course with this app as an Amazon Employee? Havent even started my Day 1 & dealing with this shit. Is this normal???