So a month or so ago, I caved and bought a secret labs titan all black Batman edition and boy do I regret my decision. Let me start out by sharing my complete experience.
Shipping - the chair took about two and a half weeks to arrive to my place. They entered an incomplete address and the delivery was delayed a couple days but luckily fedex has a history of previous deliveries to my home so I eventually received my chair. I notified their support team of the error they have made and it took them 4 days to reply. (By then I already received my chair)
Unboxing - I was impressed upon opening the box and putting together my chair, I was really excited because after putting it together the chair felt really sturdy and felt like a tank. The assembly was really easy and I had it built in about 20 minutes.
Comfort - I was ready to have my first seat in this chair I’ve heard so much about and before I sat down and admired how nice it looked. I finally sit down and whoa!?!?! This thing is like sitting on a rock, my legs fell asleep after 5 minutes and man it does NOT feel nice sitting in this chair. They told me that there is a break in period, but after looking up some other reviews it looks as if that is just a lie they tell you so they don’t have to help you.
Customer service (lol) - I reached out to express my concern and two days later I finally get a response from a Fernando. I explained to him how Uncomfortable this chair was but that I didn’t wanna give up my new chair I was just hoping to receive a softer seat. It took a week for him to respond, telling me that he is also a big guy and understands my frustration, eventually he told me that I was going to receive a replacement seat. When they gave me the fedex number I noticed that the shipment destination city changed to one that I didn’t live in. I wrote back to support and 2 days later I get response from Fernando blaming me for the error in entering a city I didn’t live in. I told him that I would never make that error. The next day the package shows delivered, but guess what, it hasn’t arrived at my home. So I reach back out to them and a week goes by not even one answer.
Deceitful advertisement and business practice - So this company claims to have invested a bunch of money into r & d and has this 2 year warranty but will not pay the 200 dollar shipping charge if you don’t like your chair. After reading many posts on this chair it seems this is there practice, they spend all of their money on marketing, pay influencers to sit in there chairs and post on social media and create fake 5 star reviews about their chair so they appear like a legitimate company.
Moral of the story: do not get this chair, it’s not comfortable even in the slightest, it looks great but I’d rather stand than sit in this crap.
So a month or so ago, I caved and bought a secret labs titan all black Batman edition and boy do I regret my decision. Let me start out by sharing my complete experience.
Shipping - the chair took about two and a half weeks to arrive to my place. They entered an incomplete address and the delivery was delayed a couple days but luckily fedex has a history of previous deliveries to my home so I eventually received my chair. I notified their support team of the error they have made and it took them 4 days to reply. (By then I already received my chair)
Unboxing - I was impressed upon opening the box and putting together my chair, I was really excited because after putting it together the chair felt really sturdy and felt like a tank. The assembly was really easy and I had it built in about 20 minutes.
Comfort - I was ready to have my first seat in this chair I’ve heard so much about and before I sat down and admired how nice it looked. I finally sit down and whoa!?!?! This thing is like sitting on a rock, my legs fell asleep after 5 minutes and man it does NOT feel nice sitting in this chair. They told me that there is a break in period, but after looking up some other reviews it looks as if that is just a lie they tell you so they don’t have to help you.
Customer service (lol) - I reached out to express my concern and two days later I finally get a response from a Fernando. I explained to him how Uncomfortable this chair was but that I didn’t wanna give up my new chair I was just hoping to receive a softer seat. It took a week for him to respond, telling me that he is also a big guy and understands my frustration, eventually he told me that I was going to receive a replacement seat. When they gave me the fedex number I noticed that the shipment destination city changed to one that I didn’t live in. I wrote back to support and 2 days later I get response from Fernando blaming me for the error in entering a city I didn’t live in. I told him that I would never make that error. The next day the package shows delivered, but guess what, it hasn’t arrived at my home. So I reach back out to them and a week goes by not even one answer.
Deceitful advertisement and business practice - So this company claims to have invested a bunch of money into r & d and has this 2 year warranty but will not pay the 200 dollar shipping charge if you don’t like your chair. After reading many posts on this chair it seems this is there practice, they spend all of their money on marketing, pay influencers to sit in there chairs and post on social media and create fake 5 star reviews about their chair so they appear like a legitimate company.
Moral of the story: do not get this chair, it’s not comfortable even in the slightest, it looks great but I’d rather stand than sit in this crap.