2021 M landed today...or so I thought. Beware the curse of the two 2020 Ms!
Posted Apr 12, 2021, 4:05 PM UTC
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is there a running count of people this has happened to? just opened my package to find the same thing. I already have a 2020M.
this whole pre-order deal is a shitshow.
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I've seen a few people say they got double orders. So they ordered a single 2021M and received 2 2020Ms and 2 2021Ms. I've seen one person say they got 2 omni and 2 2020Ms and 2 TI tips with their single omni order. And there has been several posts/comments in the past few days of people receiving two 2020Ms and no 2021M with their preorder. Surprisingly I've only seen one person say they received their pre-order but just didn't get a free 2020M. I havent seen anyone say Dynavap screwed up their engraving, which is honestly kind of amazing. Oh, one person received just the omni cardboard storage tube with no omni in it.
I keep trying to defend dynavap in my head but this is really quite the shitshow if nobody is lying. Lol. It's one thing to be overwhelmed with orders and have delays. It's kind of a different level of shitshow when your orders are so messed up you send out 2020Ms instead of 2021Ms. They even send the right packaging for the 2021M. So somebody got stuck packing 2021Ms and they just started grabbing em out of the wrong pile or something. Lmao. Must be pretty chaotic working at dynavap the past couple weeks.
I also wonder if part of the reason some pre-preorders are missing their stuff is because of those "double orders". Dynavap may have meant to randomly give out double orders but I'd chalk it up to an honest mistake over generosity at this point. That is just speculation on my part though, I could absolutely be wrong.
The order mixups are pretty embarrassing for dynavap but it's just a silly mistake in the end. The more upsetting thing is the pre-preorder people who have been left in the dark after not receiving anything. Also the Vong wood is downright shameful on some units (ignoring that they sometimes stick, the wood quality itself is poor).
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I ordered 1 2021M and received 2 2020Ms, one labeled as 2021 on the box like you said.
I contacted them via email and had a reply within 20 minutes saying my 2021M would be shipped. hopefully won't have to wait another two weeks.
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Hopefully you don't have to wait that long!! Are they at least letting you keep the extra 2020M?
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" Thank you for reaching out. We apologize for the mix-up and will be sending you out a 2021 "M" straight away. You will receive a tracking number when it ships. Please keep the 2020 "M" for yourself, or pass it along to a friend. Thank you for your support of DynaVap and we again apologize for the inconvenience."
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I'll chime in and say I was one of the people who also got two 2020's. But after being patient through the weekend, I got an email today apologizing and sending me out a 2021, So I am satisfied. As a first time dynavap buyer , this pre-order process really sucked, but they seem intent on doing the right thing.
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They definitely do seem intent on doing the right thing...my ‘21 M is due to reach me on Thursday and I only got in touch with them a few hours ago. I burst out laughing at the end of the call because it was literally so easy, the customer service agent found it pretty funny how shocked I was! Now, time to start considering when I might pull the trigger on the Vong...
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I know you got good customer service but you’ve seen the Vongs right? I would wait until they change out whatever trash reject pile wood they’re using and switch to something decent. 😬
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So my 2021 M finally landed! Apart from, it didn’t. Seen this a few times here and looks like I was one of the lucky ones to have 2 2020 Ms rather than a 2021 and free 2020.
Shoutout to dynavap customer services, phoned to explain, within a minute they confirmed they’d send me a 2021 M ASAP, no questions asked. Keeping everything crossed that it lands for 4/20 🤞
Same situation...received Saturday. No response to my email yet. I left a voice mail to customer service. So far crickets. I hope to hear from them today just so that I can get this off my mind.
Ouch mate, not good! For this exact reason I called 3/4 times to get through and speak to someone rather than playing the waiting game with emails. Couple of hours since getting off the phone with them and the shipping labels done and it’s on the move - keepin it crossed it’ll get sorted for you soon buddy!