Source
r/hometheater•
PaperScale

Sound will sometimes not work when going through the reciever - help?

Tech Support

I have an Onkyo HT-R391, had it for a good while now and never had issues till recently. Half the time it's fine, sound works good, ect. But sometimes the sound will just go away.

Example - watching Hulu, ad comes on, there's sound, show comes back, no sound.

Sometimes I turn it on and there's just no sound to start with.

I thought it was just a hulu problem because sometimes ads would mess up sound and be mute, but it's started to do it when using my xbox or Netflix through it.

Could this be an HDMI cable issue? Or something else with my receiver? Any help or a point in the right direction would be great, thanks!

Posted Apr 12, 2021, 5:49 PM UTC

57
DarthOctane•

I would start with the cable. It's a good cheap place to start. If that doesn't work maybe a good cleaning. If it has any fans make sure they are working properly. It could be overheating and causing it to cut out. Or it could just be on its last legs. Lets just hope it's a cable or dust issue though.

2
DarthOctane•

Additional note. Are you streaming everything through the same source i.e. using the xbox for hulu, netflix and so on? If so it could be a problem with that.

1
PaperScaleOP•

Hulu and netflix are an app on the TV. I use the xbox for forza and occasional disk movie. That's why I thought it was weird because both of them would work off an on.

But right now, I'm watching Hulu, sounds works fine though the speakers haha

1
DarthOctane•

Are you using the ARC on your tv out to the receiver? I had a soundbar in the living room that kept going wonky with ARC.

However if your tv speakers are working fine you may have an issue with the cable or receiver itself. Upgrade time 😁

1
CaptainCord•

Had the exact same issue with ARC as well.

1
umdivxKlipsch RF45 Towers, RC-45, RB-45 Surrounds | HSU VTF-3 MK5 HP•

Or something else with my receiver?

You've already confirmed it has issues with other services and other devices so the more than likely scenario is the receiver is failing here.

1
ZeroPt99•

You could be like some of the more mechanically inclined people here, and carefully figure out what's wrong, and fix it, or you could be like some of the audio addicted people here and use this as a thinly-veiled excuse to buy something new.

You know, something something life and lemons and god and windows.

0