AWESOME MFLB Customer Service Story.

MFLB officially has the absolute best customer service ever. Here is what happened.

So i was having throat irritation problems from my MFLB. There was nothing clearly, physically wrong with my MFLB, but it was causing severe throat irritation that i did not experience when i used my friend's MFLB. I thought it would be a long shot to get it replaced since it wasn't visibly broken. But it was surprisingly easy and the customer service rep was extremely helpful. about 2 weeks later, i get a new MFLB in the mail. New version too, with click lock lid!

However, there was one thing that the customer service rep never mentioned, and that was that i would have to send my old MFLB back. In anticipation of my new MFLB, i threw out my old one. Bad decision, i know, but i couldn't use it anyways because of the irritation. So when i got my new MFLB, there was a piece of paper that said i needed to send my old one back to keep my warranty. I felt like such an idiot, but i explained my situation to customer service, and they agreed to continue to honor my warranty, despite my stupidity. Best customer service ever!

tl;dr: customer service agreed to replace my malfunctioning MFLB, even though there wasn't anything visibly wrong with it. I threw out my old one, only to find out i need to send it back to keep my warranty, but customer service agreed to honor the warranty on my new launch box anyways. Best customer service ever.