r/techsupport•
Wheatly

Laptop got infected, won't start.

I was browsing reddit and clicked on a link. All of a sudden, this Win 7 Antivirus 2012 thing came up. I knew it was suspicious and my friend told me to download fixNCR, rkill/iexplorer, and malwarebytes anti-malware, running them in that order.

Everything seemed fine after I ran fixNCR and rkill/iexplorer but after doing a full scan with mbam, there was 1 infection. I got rid of it and my laptop restarted by itself. Thankfully, I had no important documents open or needed to save. I don't know what to do now. When I press the power button, all I get is the Launch Startup Repair (recommended) and Start Windows Normally.

Start Windows Normally just makes it restart again. The Launch Startup Repair makes it go to a screen that says "Windows has failed to start. A recent hardware or software change might be the cause. To fix the problem:

  1. Insert your Windows installation disc and restart your computer. (Parents threw out the stuff that came with my laptop, including any discs)
  2. Choose your language settings, and then click "Next."
  3. Click "Repair your computer."

Status: 0xc000000e Info: The boot selection failed because a required device is inaccessible.

I'm confused, its 10:40PM right now and I need to get my homework finished. Typing all this up on my netbook was painful... THANKS, r/techsupport!

Posted Dec 2, 2011, 3:41 AM UTC

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