Won my 7th game but showed 6-3.

Question

I entered my last game at 6-2 and it failed to load and brought me right back to the sealed screen where I hit play again. I was entered into a game which I ended up winning. When I was returned to the sealed screen after winning my 7th game to go 7-2 it showed me with a 6-3 record. Fired my 3rd time and I was pretty stoked when I won only to see the game saying I lost. You can see Arena tutor correctly captured the games I played. Really hope this can be resolved in a timely fashion. Anyone else have any similar issues?

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https://preview.redd.it/c2u1vbcx31y61.png?width=1784&format=png&auto=webp&s=e76ca40ade6157fbf1550dd796e3c0c1dbcc6a89

Posted May 9, 2021, 5:16 AM UTC

010
Araneter•

Write the support, make sure to attache the log files.

1
garetz00•

3rd party trackers dont really prove anything as they are not always 100% accurate, they can record losses as wins and vice versa, sometimes not at all.

1
wayneomacOP•

Understand but winning a game and then being told your run is over for a loss makes no sense.

1
Suspicious_Ask5755•

Has happened to me before in premier draft a week ago or so

1
wayneomacOP•

Did they correct?

1
wayneomacOP•

They were able to correct on their end! And were in day 2!

1
ThatGuyRy•

Had a similar issue. Went into a game, it loaded to the Mulligan screen and showed my hand, then it went back to the main screen and I was able to join a new game immediately. I won and instead of 5-0 I was 5-1. I contacted support and provided the logs and then reversed the loss. Hopefully you got it resolved and maybe we see each other day 2.

1
wayneomacOP•

Quick 0-2 for my day 2. I didn't not have a clear direction to go with good bombs but no support and then never drew said Boms. Won 1 game in second match but the silver quill aggro I could not stop.

2
ThatGuyRy•

We had the exact same Day 2 then my friend. Tried to make Bant work having opened double Spellbinder and double Quandrix Command but my supporting cards and other rares were not good enough.

1
wayneomacOP•

Exact same thing and they corrected. I'm out 400 gems and the other sleeve but hey we are in day 2. GL to you!!!

1