Hey Dell, Stop Sending Broken Parts and Own Your Mistakes

Dell sent us a refurbished part as part of a pro support warranty replacement. The part they sent was labeled refurbished and had the same problem. At this point, I think it would be reasonable for Dell to ship a new part instead of a refurbished part. Instead, Dell decided to sit and spin for 3 days and not do a damn thing, then come back and say the best they can do is try again or maybe send a refurbished part today, maybe. WTF Dell? Why in the hell are we paying for a warranty? With all the work involved in swapping this part twice we could have just purchased a new one. I am so sick and tired of under performing vendors. Vendor management makes me want to leave the industry.