Emotional vs logical arguments
Something I have noticed is that a lot of people routinely use emotional arguments in support of their position. Let me first clarify what I mean by this.
A logical argument is an argument with a coherent logical structure: it posits a set of assumptions and, through a series of logical steps, establishes a set of conclusions. For example: "If the total money supply increases, while the total money value stays constant, then the value of a given raw monetary amount decreases". The validity of this argument stems from basic properties of numbers which are taken as unspoken assumptions and are established in elementary school mathematics.
An emotional argument, on the other hand, is an argument that has no coherent logical structure and, instead, justifies its conclusion by appeal to emotion: "If we are truly compassionate about our elders, then we must endorse an increase of public-funded pensions". Here, the attribution to people's compassion is used to make them feel guilty about their lack of desire to spend their resources to support their elders - and thus endorse the suggested policy.
I think that both have their place in human life: logical arguments help us navigate life and get the best outcome for ourselves out of it, and emotional arguments help us enjoy the ride. However, it seems wrong to me to use emotional arguments to advocate for an ideology and public policies this ideology supports. People's emotions are their private affairs; they should not be brought to the public square in order to shame people into doing one's bidding.
Do you agree with this? If so, what are good strategies to get people using emotional arguments in support of their positions to switch to a logical discussion?
Posted Jun 6, 2021, 1:29 PM UTC
[deleted]
Please give examples. I'm not good at dealing with emotional arguments.
For example. When dealing with customers at work who argue about the general decline in timely service in a restaurant due to understaffing. I tell them we are understaffed. Explain to them we have only so many staff to handle the load of orders. Often times it is explained when they walk in the door, but still complain after said explanation.
I could really use this, as I tend to shut down at arguments anymore. Once they start expression aggression, I tend to shrug it off and leave them with "well, we warned you."
This isn't sarcasm. Genuine curiosity. I've never been good at arguing against someone's feelings.
[deleted]
I don't think I agree with the gender stereotype. In my experience its a mixed bag always. Its more people dependent.
We tell them at the door we are understaffed. We tell them that while the buffet is open, we have a hard time keeping up with demand. We tell them menu items take much longer due to there only being 1 or 2 cooks on the line maintaining both. They still complain.
When they ask for a manager, I explain that they are currently helping staff with food orders/general prep/dishes so the customers can eat.
Most folks are ok with this. Some, clearly, are not. They wish to escalate. When I explain they will have to wait for the manager to become available they tend to short circuit. We offer them a direct line to the main office who runs our little outfit and they act like they've got some huuuuuge weapon over us.
The reality is that the head office calls the head manager, asks how many we had on staff that day, and depending on whether or not we were understaffed, dismiss it.
[deleted]