Buyer beware: I support what Namecheap is doing, but...

Please understand the following if you're moving from GoDaddy to namecheap:

1. Read their "how to avoid downtime during a transfer" tutorial first... (however, this is not the root cause of my problems I'm about to rant about)

2. Understand that you're leaving GD on principle and choosing Namecheap not because they're an awesome registrar...

So, here comes my problems with namecheap during my past few days:

1. Their tutorial on moving from GoDaddy fails to mention some important details, like: You can't set up DNS entries on NameCheap's DNS servers pre-emptively, for "when they arrive"... unless you do it BEFORE initiating a transfer. For some reason I cannot understand, you can't do this during / while waiting for completion of a transfer. I have NO idea why. There doesn't seem to be any technical reason why I shouldn't be able to create a bunch of host records in the interim. I realize they wouldn't WORK in the interim... but why stop me from creating them?

2. Their tech support (chat, at least) is rather poor. I had a big problem with a domain of mine not resolving (while most of my others, transferred at the SAME time, DO resolve)... unfortunately, the end conclusion was that while DNS records were set up just fine, the name server change hadn't yet propagated everywhere... Based on error messages I was giving them, THEY should've figured this out, but they didn't. I did. They instead gave me some bogus "well, it works here!" bullshit, and then in what seemed to be an attempt to just get me to shut up, suggested I change a totally unrelated host record. Now that I've learned more about DNS, etc - I realized rather quickly that the SERVFAIL message I told them about should've been a dead giveaway of what the problem was -- but the guy I was talking to hadn't a clue.

3. Also, during this particular support interaction, the guy disappeared for 16 minutes without a word. I said "hello?" and he responded simply "Please wait a moment", or something to that effect. Not "I'm still looking into the issue, sorry", or anything like that... Um, what? Minor quibble perhaps without the other issues I've had, but still...

TL;DR Namecheap support kind of blows. Caveat emptor. Leave GoDaddy by all means, but maybe it's best to go somewhere other than namecheap especially if you're doing it on a whim / as a reaction and you have any critical domains that cannot have downtime during the transition.