Source
r/Metronet•
HeftyPockets

Anybody else having a huge pain getting static IP set up?

I just got off of a 2 hour phone call, trying to get my eero then my TP-Link router to work with static IP. Confirmed correct numbers between app, email, and technician on the line and got absolutely nowhere with it, and then had problems just getting my DHCP connection online again. Had no issues accessing the internet when my laptop was hard-wired to the modem. Neither router has had problems before.

They're sending a tech out on Saturday, which is fine, but I'm just wondering what to expect and if I'm just going to end up with them shrugging their shoulders and telling me to forget about it.

Posted Jun 30, 2021, 8:22 PM UTC

213
justinsm2•

Remove the Eero

4
HeftyPocketsOP•

we tried that. Rebooted modem and router, changed the settings on the different router, reboot both again, confirm settings are changed, reboot again, tried some stuff on metronet's end, nothing got it to connect.

1
Mnawab•

Eeros are straight garbage when it comes to static ips. Am azon has been extremely difficult when it comes to those. First make sure that the static IP works by putting the static IP in your laptop and then connecting directly to the modem (Nokia white box). You can easily do this by removing the ethernet cable that goes from the Nokia to your router and just take it out of your router and plug it into your laptop or desktop. If you're able to get to the internet with that then the static IP is fine and you need to call TP link and see how to properly put the static in your router. There's no point in having metronets router in there at all if you're going to use your TP link. And since eeros suck with static IPs I would just give it back to metronet. The only way I've ever managed to make eeros work with static IPs is by building the network and then remaking the network on your app and when it can't connect it'll ask you if you have a static IP but it hardly ever works.

1
nivenfres•

Never had any issues on my EdgeRouter4. Just set IP and subnet to the port plugged into the ONT and off it went.

​

And assuming so, but using the same ethernet cable for ONT to router and ONT to laptop? Might try and different ethernet cable, just be to sure.

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Were you rebooting the ONT after changing the router? I don't know if it is an issue with ONTs; but when I was on cable, the cable modem would kind of lock itself to the MAC of the device plugged into it. You had to reset the modem anytime you changed the direct device plugged in for it to take.

3
maxrebo82•

I just got setup with a static IP on my ER-X last week and do it all remotely. The only hiccup was the guy didn't tell me he clicked the button to change it before I hit the save button in the ER UI.

That resolved quick and came back ok after he reverted the change. Then I clicked to commit the changes on the ER-X and he clicked his, a minute later I was back online.

Did it all remotely via a Wireguard VPN connection.

I may have been lucky!

1
djlspider•

I'm rocking an ER-X too. I think it's bottlenecking my network though. What speeds do you pull through yours?

2
maxrebo82•

I currently have the 100/100 plan because that generally is sufficient for my wife and I, except when I needed more bandwidth for awhile I had the 200/200. However, the first few months I had the 1G/1G plan and I was pushing 800-900 on Ethernet (maybe 920-930, I don't recall exactly).

It did require some tweaking to make sure all DPI settings were off and the proper HW offloading was running. Otherwise it was capping somewhere around 200-300.

2
nivenfres•

What is your max speed? Think I've seen that the ER-X can't handle gigabit asymmetrically. QoS will slow it down even more.

1
maxrebo82•

I just dug around and actually found a screenshot from last July when my 1G service was installed. I was pushing 929Mbps down and 922Mbps up on Ethernet, to a switch to my ER-X.

Good to know my memory wasn't completely far fetched!

1
djlspider•

It's supposed to be 500/500, but I usually get about 350/350.

1
dmxwidget•

I had no issues when I configured my setup a couple years ago. I’ve swapped a few routers around and had no issue doing so.

I’d be sure they’ve properly enabled things on their end, and the changes have propagated their system.

2
HeftyPocketsOP•

we actually had to switch the static IP back off because nothing was going between the modem and routers when static IP was enabled.

1
[deleted]•

[deleted]

1
airjer•

Nope did it all over email when I first got them years ago.

1
HeftyPocketsOP•

Turned out they fucked up super hard and put the IP too early in the block and it was reserved for something else entirely which is why I was getting nothing. A super fun thing to deal with when all I really wanted was for my in-laws to have access to my Plex server again.

1
Zone_Purifier•

All of this is just making me more and more irritated that they haven't just started using ipv6. It would save so much time and trouble for the customers. However, I don't see that happening any time soon because as soon as ipv6 is implemented, they lose their $10/month/customer. My server is capped at 2mpbs through relay and I think it'll have to stay that way.

1
HeftyPocketsOP•

They're giving out static IPs for free at the moment, they just don't advertise it. Get a free 12 months. I'm honestly not too mad about an extra $10 for now, I'm just glad to be rid of Spectrum. I'm a bit more mad at Plex though that they never seem to have fixed syncing content on Android. I deleted all my synced content and just dropped a handful of shows to fall asleep to on my SD card and started using Kodi, but my wife and in-laws LOVE the Plex server (and they gifted my wife a car, so very, very small thank you gift thrown their way in perpetuity)

1
Zone_Purifier•

Yeah, syncing sucks and they don't seem to care enough to fix it. How do I get the free 12 months?

1
[deleted]•

[deleted]

0