Smith IO Mag XL - Defective locking mechanism?
Hey guys just purchased my first pair of nice goggles - Smith IO Mag XL , and I dont know if I seem to have gotten a faulty pair or what. The locking mechanism connecting the strap to the goggle frame on the left side particularly is like super loose and just comes off with the lightest wiggle. Its to the point where if its not stretched it will just fall out. Im kind of out of luck because I got these goggles on clearance sale for 40% off and ripped the tags so theres no way to return it, does anyone have any experience with Smith warranty or how to deal with the store that sold me these? Ive tried flipping the straps around nada, seems to me like the goggle frame is either defectively loose or the holes holding the black plastic are whittled down.
Posted Sep 4, 2021, 12:23 AM UTC
I’ve had nothing but good experiences with Smith’s customer service, but maybe swing through the shop where you bought them first. They should be able to see if you are dealing with a faulty set and maybe even just take care of the warranty for you. If they’re no help, I wouldn’t be afraid of getting in touch with Smith.