When the entire UK internet infrastructure is controlled by Openreach, which in turn is owned by BT

Moved in recently with my gf and found she was really against going with talktalk as our internet provider based on a previous bad experience.

Digging a bit deeper, I found out all the issues she had were actually with just Openreach. From engineers not turning up or sharing notes to giving conflicting advice to taking months to solve what was in the end a simple issue.

However, turns out, you can't complain or deal with Openreach directly. You have to go with your service provider, in her case being talktalk, resulting in her subsequent (misplaced) animosity.

Turns out Openreach is fully owned by BT, and of course they'll treat all BT and non BT customers the same..?