Tough refund situation.

QUESTION

Hi everyone! I'd really appreciate some advice on a recent item dispute.

I sold an item of clothing on depop recently (buyer used paypal), and when the buyer received the item they proceeded to message me saying the item didn't fit. First they seemed to try and imply that I had lied about the sizing (I did not, I told them to check the tag and they clarified that I was right and the item was sized correctly). Then they asked if they could return the item for a refund even though it's against my store policy of no returns/refunds unless previously discussed before the purchase.

The reason behind this is that I literally (a week ago) just moved out of the US for at least a year and no longer have my own physical address state-side to receive returns for items I sold prior to my move – therefore I am not accepting them.

Should I tell the buyer to relist the item and to sell it themselves? I just can't receive the item physically and since the purchase is through paypal I am concerned about the buyer opening up a claim anyway even though they just decided they didn't want the item anymore.

Posted Sep 10, 2021, 5:26 PM UTC · edited

23
reclaimed_souls•

"they clarified that I was right and the item was sized correctly"

Screenshot this to show PayPal when / if they open a dispute lol.

You can definitely suggest they just repop it 😊 PayPal won't side with them over a return due to them just changing their mind.. only if it's significantly not as described.

8
natasha_1017£2 aLl iN??? 😘•

Ok so, in this instance, you're fine because the item was the size it was listed as, and the buyer acknowledged that, so you should win an paypal dispute.. although for future reference, having a "no refunds" "policy" for your shop means nothing, if you're at fault and they item is wrong you HAVE to give a refund, I would get rid of that policy its kinda useless lol :)

6
jegoist@jegoist on depop 🎀•

Generally fit is not a valid reason for a return. I don’t accept returns for not fitting correctly (another reason I add measurements in addition to the tagged size, they really can’t argue it didn’t fit with listed measurements) so between that and her agreeing it is indeed the tagged size, you should be able to win any PayPal case that gets opened.

3