Cut and sew foam- creases
Hello Fellow Bra Makers!
I recently bought cut and sew foam for the first time, and I am wondering what is normal when you order online and have it shipped.
When I opened my package it was folded and packed tightly leaving creases all over the foam.
The company told me that they had never had a problem with packing the foam this way, and that they used the smallest box possible since a larger box would have made the shipping cost-prohibitive.
I recently had a job where one of my tasks was sending out art supplies, and so this seems odd- we would have wrapped it in tissue and/or bubble wrap, and used a slightly larger box. If I sent out our art foam full of creases I can only imagine the feedback that I would have gotten from my manager and the customer.
Feeling slightly gaslighted, and would appreciate hearing from you all!
p.s. after a lot of back and forth they did agree to a refund, but only when they realized they also sent me a half yard instead of the full yard I had ordered.
Posted Sep 13, 2021, 8:50 PM UTC
Usually it comes lightly folded, I hang it up and most of the creases fall out. Keep in mind that it's meant to be worn, it needs to stand up to movement and creasing, it will eventually permanently crease but that should be after quite a few wearings.
Ok! I think I will try out a different shop next time. I was happy with Bra Builders and Fabric Depot Co. for other items, and they both sell it. Thanks for your insight!