Elements Not Loading? (Shopify 2.0 / Archetype Streamline 4.0)
I recently updated my Shopify site to 2.0 and am using Archetype's Streamline 4.0. Since doing so I’ve noticed a slight reduction in potential clients contacting me.
Yesterday, one potential client contacted me (via Reddit) to let me know that they couldn’t use the contact me page and where the ‘contact us’ forms should be there were simply flashing boxes. They sent me a video of this. I’ve only seen these boxes when my internet connection has cut out.
I cannot recreate this issue, and neither could my business partner, but we are both on Macs and this client was using a PC and Firefox. *Tested this out on Brave before posting here and the page loaded but the text & image boxes plus contact form didn't work - the issue was resolved when I refreshed the page (video - https://imgur.com/a/R2sWhpf )
I’m now very confused as to whether this is a one-off issue; if some issue with this theme / 2.0; or maybe I’ve caused some confusion from the way I've set things up in the past?
Has anyone else experienced something like this happening? Should I mention this to Archetype, Shopify, or am I just being an idiot?
Cheers,
Jamie Ewan Henderson
Posted Sep 18, 2021, 1:59 PM UTC · edited
Looks like the theme is using some sort of script to lazy load / animate these elements that you're seeing being loaded. It's a bit hard to reproduce, I see it on mobile but not on desktop. In any case, investigating the site's Javascript might reveal what goes wrong. Or you can just disable any such animations, if that's an option on your theme
Thank you so much for your reply.
There are between page & element loading animation which I will try switching off and I’ve a support request submitted to Archetype.
Really appreciate you taking the time to check this out!
Jamie