Copy/Paste losing formatting

We have an in house application that is running over Citrix for users. The application also launches Edge Chromium to do some document editing. One of the things the users do is prepare the document text and formatting in Word (Word running as a non Citrix app locally on their device) and then copy/paste it into the application.

• When they do this, all of the formatting (bold, italics, underline etc) is lost and only the text goes through.

• If the app is run outside of Citrix, the paste works as expected and the formatting is preserved.

• Copy and paste from Word outside of Citrix to an instance of Word running via Citrix (same server as the app) then the formatting is preserved.

• Copy and paste from Word via Citrix to Edge via Citrix (on the same server) also works

• The reverse is also true - copy/paste from the app (which is really just Edge) with formatting to Word outside of Citrix, the formatting is lost.

I have checked our Citrix policies and there doesn't appear to be any clipboard settings that differ from the defaults and the fact that it works Word to Word makes me think it isn't a policy setting. I'm not sure where to begin troubleshooting this and would love some ideas!

CVAD 1912 LTSR CU1 (soon to be CU3)

Citrix Workspace App 1912 LTSR CU5