Short and sweet

Here's a quick one that made my day.
Skip past the line if you don't want backstory

I work for an MSP which was acquired by a much larger MSP in recent years.

Our team has downsized quite a bit, people have moved, new people have joined, and as a result I've been a bit concerned that our overall service quality has dropped since the acquisition. We still exclusively service the clients that came with us, however.

We also have a non-profit charity client who you have probably heard of, and who's staff seem to consist of entirely pleasant people (shocking, I realize). They have been with us since before the acquisition, and continue to be a relatively large client.

Today we have a ticket to terminate a user at our non-profit, and who we have worked with relatively often.

They called us today before they left to say: "...this was the best tech support team she's ever worked with and we give fantastic service."

I think I might have cried if I had taken that call.