Technical Issue Megathread
Here is all the current known issues facing:
| Issues Known | Other Information | Resolved Officially? |
|---|---|---|
| nexonngsmvalidatefail message appears, cannot log in | Huge spike of cases seen after the Summer Sky's Wishlist event maintenance | Temporary (From Discord): Try clearing your cache and restarting your phone, or try to use a VPN. If none of these work, wait until later to try again or for a hot-fix. Nexon may have a hot-fix because this is a problem right now for many. |
| Game access is limited if your device language is set to German | Currently affecting players from Germany | Temporary: Please change your device language to English and re-install the app to solve the issue temporarily |
| Error 80099 (file download Fail) | Not Yet: Recommended to re launch the app and click to continue, and try to finish the previous file segment. It may take you 3-6 times to fully download it. | |
| Network Error 80098 | Recommendation: Watch this YouTube Video | |
| Error 80103 (Not enough Free storage) | Error occurs despite enough Storage Space / maybe because of VPN Usage | Not Yet |
| Service unavailable in store(100301) message | Commented by u/MightTraditional8670 Pops up whenever game is launched, return to the main menu, or try to purchase Pyroxene. Tried VPNs, data, and wifi, and nothing worked. | Not Yet |
| Fail to convert error Response (1004) | Bluestacks, Mobile | Recommendation: Watch this YouTube Video |
| False Error regarding "Illegal program has been detected (116/91159)" | Not Yet | |
| Service is not supported in this country | Blue Archive will be available for global service with the exception of the following countries:(Japan, China, Vietnam, Netherlands, Belgium, Slovakia) | Recommendation: Use VPN |
| Game doesn't work despite not being one of the Banned Countries and using VPN | Affecting Iran, Dominican Republic players | Not Yet |
| Constantly Crashes using Bluestack/Other Emulators | Recommendation (by u/slafrels): Create a new Bluestacks Pie 64 (Beta) Instance and re-installing the game on it. LDPlayer 64-bit seems to also be working just fine. | |
| Constantly Crashes using Mobile Devices | Reports coming from: Redmi 6 with 3gb of ram, POCO F3 Android 1, Xiaomi Mi 10T Android 11 MIUI version 12.5.5, One+ Nord 5G 8gb ram, Galaxy Note 20 Ultra, ioS, Oppo A5 2020, Samsung note 4, 3Go RAM, Realme 5 64GB Storage/3GB Ram, Poco M4 Pro (mine is 6GB/128GB variant) | Recommendation: Add Blue Archive into ad-block app white list |
| Game's Frame Rate very low despite setting to Low Resolution | Bluestacks Emulator. 8350 fx/1050ti/ 8GB Ram | Not Yet |
| Game reverts back to 30 FPS in the main menu for some reason, rest is 60. | Emulators Nox x64 and MuMu. iPhone SE2- IOS15 | |
| Failed to receive data via CDN. (Please change the network environment and try again) | Recommendation: Try to: 1. Clear cache 2. Use Warp | |
| Game crashes right at the start of the tutorial, the screen turns black and the app stops. Doesn't matter if choose to download after it. | Commented by u/ArtifactHuntah Android 8.1/ 2.0 GB RAM | Recommendation: Reinstall the game on a 3rd party app store. If emulator use a fresh new instance or change emulators (Nox, Bluestacks, LdPlayer, Memu) Use 64 bit instance |
| Game lets you select a login method and after that you are stuck in the now loading screen forever | Commented by u/TK_Four Apparently affecting Dominican Republic players | Not Yet |
| Game is stuck at the first fight in the tutorial, will display reconnect screen, then nothing. | Commented by u/oreo02 Android 11, 4gb | Not Yet |
| Keeps asking for verification for shipping and billing then when I press done it asks again and loops | Commented by u/Doomdriver1468 Apple Store | Not Yet |
| Text/Buttons missing despite not originating from Germany | Commented by u/Parmedis Bluestack | Not Yet: Maybe Bluestack issue |
| Glitches from phone while share screening to discord | Not Yet | |
| Visual glitches especially when screen recording. | Sample from Huawei p30 android 11.0. Sample from Xiaomi | Not Yet |
| Character gets stuck with no UI after forfeiting | Not Yet | |
| Received Message stating "Ongoing Session discovered. Please try again later" | Recommendation: Delete the cache, restart the phone and try again | |
| Game experiencing unstable connection despite good connection | Not Yet | |
| Heavy "stuttering" (displaying previous frames with the current ones) in all portions of the game, changing graphic settings does nothing. Also similar to screen sharing glitches | Sample Image on a 120hz phone (Poco X3 Pro) | Recommendation: 1. Reinstall the game 2. If the error still occurs try downloading the game from a 3rd party app store 3. If emulator try to change emulators and see if the issue still occurs. |
| Game keeps sending player to the login screen saying "duplicate login" | Recommendation: Use a fresh new instance and install BA. | |
| Aspect Ratio is wrong and no way to change it | Recommendation: If Emulator, adjust emulator resolution or reinstall and see if it fixes it. If Mobile, try to adjust screen resolution in display settings and set to HD+ (resolution size varies per device) | |
| Commissions immediately crashes game, and some rewards won't make crystal count go up | Not Yet | |
| Notifications going crazy, says AP is full when it's not. Still spams despite disable in-game notifications | Recommendation: Disable Notifications from BA via your phone settings. | |
| Attempt to login to the game through Google account but it keep saying login is cancelled | Not Yet | |
| The Top Leaderboard Scores are kinda Sus | Not Yet: I suspect they will remove all hacked account only at the end of the event. | |
| After Maintenance, Game gets stuck in blackscreen after clicking the gacha tab for the tutorial tenpull | Xiami Redmi Note5 with 4gb RAM, LG Velvet | Not Yet |
| Cannot past app launch, and is stuck on black screen | Chromebook with android 9 | Not Yet |
| Crashes on Emulators on the main screen just after "touch to start" Post Emergency Maintenance of 20/11. | LDplayer 64 , BlueStacks P64. | Not Yet |
| Game goes to 1 frame whenever in battle | Sample | Recommendation: Change emulators, suspect lack of memory space. |
| Skill targeting range not visible while in battle | Sample 1 Sample 2 | Not Yet |
| Black Screen on Gacha screen. Getting Yellow Filter in Main Menu. | Sample 1 Sample 2 using NoxPlayer | Not Yet |
| Resolution is bad in some devices. Despite changing settings to high. | Sample using OnePlus Nord | Not Yet |
| Unable to Claim Total Assault Reward due to “Room info not found” | Not Yet. Recommended: Screenshot the error and submit to customer support. | |
| Unable to enter the game due to "Invalid authentication info detected" | Recommendation: Try to: 1. Use Warp (https://cloudflarewarp.com/) 2. If error still occurs, use adguard dns (https://adguard.com/en/download.html) (edited) | |
| Game does not have any text nor buttons in the menu, text are also in JP. | Sample Pictures: https://ibb.co/8M72cJQ https://ibb.co/TL2zqrZ https://ibb.co/QYc1KsP | Recommendation: Change the system language to English and reinstall |
| After Update, game freezes | Asus ROG phone 1 | Not Yet |
| Healing Bug, units will only go towards the healing item after a short while | Not Yet |
Any more problems not mentioned in the table above, please comment on it and the table will be updated. It will be good to mention what device you are using (Apple/Android/Emulators) and Country you are playing from.
Please note we are just the mods of this subreddit, not under NEXON so we cannot fix the issues but can help address them.
Posted Nov 9, 2021, 3:33 PM UTC · edited
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