Serial Request Information & Questions

Hello, we've been getting a lot of questions, and I'm going to try to answer a few here. Feel free to pose additional questions and we will answer them as best we can.

Q) What do I need for a serial?

A) The bare minimum is a video showing the complete printer, printing, with all wiring in the build volume properly managed to the standard of whoever is reviewing your request, and deck plates in place to prevent things from falling in to your electronics. We will reject any request that we feel demonstrates unsafe electrical conditions. If you participate in our discord community, please put your discord username and the 4 digits associated with it in your request title. Your title should also contain the Voron model you are seeking a serial for. V1.8, Trident, V0.1, V2.4, etc.

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Q) How long does it take to get a serial after I post my request?

A) Typically we respond within 0 to 7 days. Requests are human-reviewed prior to the bot issuing the serial, and we tend to work in batches. Holidays, life priorities and your timing may result in longer waits.

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Q) What would you like to see in a video?

A) We love it when people put more time and effort in to their request videos. Have a little fun with it. Don't make it a 10 second clip. Wear pants please - the panels are often reflective.

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Q) Can I request a specific serial number?

A) No. You're welcome to watch the requests here and do your best to time it.

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Q) I submitted my request and I don't have my serial yet?!

A) If you think you got missed somehow, reach out via modmail. But first look around at other requests around the same time or newer. If none of them have been granted, it is likely we just haven't worked our way to you yet.

Whatever you do, if you believe your post is valid, do not delete the request, message us with a link to it please. If you delete the request you end up at the back of the queue when you resubmit.

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Q) Reddit marked my serial request as spam, HALP!

A) Message us via modmail, we can generally manually approve these in reddit's system.

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Q) I forgot to put my discord username in the title! / I made a typo in my Discord username! / I forgot to put half my Discord Username in the title!

A) If your serial has not yet been issued, put the correct name, INCLUDING THE 4 DIGITS -- so mydiscordusername#NNNN - in the comments and we'll generally see it and get it right. If your serial has been issued, still put it in the comments, but also open a admin ticket in Discord, let us know you made an error but have updated your post and would like your Discord account updated accordingly.

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Q) If I upgrade versions (eg: 2.2 ->2.4) do I apply for a new serial?

A) No. The printer keeps the original serial it was issued.

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Q) I have two (or more) Vorons I would like to get serials for, how many posts should I make?

A) Preferably a distinct post for each

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Q) When do I get my serial nameplate?

A) The bot issues those is not actually ours, so if it breaks, we're the wrong people. However, it typically wanders by to hand out nameplates within 12 hours of your serial being issued.

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And last, a request:

PLEASE do not delete your serial requests posts, comments, associated videos and photos, etc.

Thank you! I hope to see you all at the breakfast bar with a bowl of Lucky Charms