I broke my "horrible EA Tech Support" cherry today!

I recently got the PS3 version of Mass Effect 3 and am running into an extremely annoying bug that won't let me level up any of my character's abilities. Whenever I go to the squad screen and select an individual power to upgrade, I get this window: http://i.imgur.com/xcOdR.jpg

Sorry for the shitty quality, I took it with my iPhone. That text in the field where there's supposed to be a description of the power says "undefined."

Whenever I try to just go ahead and upgrade the power it says I don't have enough experience, even when I clearly have enough skill points to do so.

After searching around EA's tech support forums, I found only one thread that vaguely seemed like it was addressing this problem, but it had no responses. So I tried to make a thread asking about this problem on the forums, but it says I am not authorized to post in their tech support forum because I didn't register my copy of the game on their site. After registering the game, I again tried posting a thread with the same result.

So I decided to finally resort to EA's infamous awful tech support. After describing the problem to Kamal, he responded with the message "Being a gamer myself, I can understand how disappointing it must be, not being able to play the game." He then went on to tell me to do various things that I already tried (which I told him I tried at the very beginning of the conversation, mind you).

After his bullshit canned responses, he finally told me to go to the EA forum, which is where this screencap of the conversation begins: http://imgur.com/lbZk3

So yeah, EA Tech Support blows. I guess you all knew that already but it's funny reading these screencaps so here you go.