Rebooted My G73jh, Black screen. Asus says no RMA(16 mos since DOP)...Suggestions on getting it fixed?
So the other night I Rebooted My G73jh, went to grab some more coffee amd came back to a Black/Blank Screen. Tested the vga out and the HDMI but no response. Called Asus and they claim they won't RMA since the 1 year manufacturers warranty is up as it's 16 months since date of purchase. Any suggestions on getting Asus to RMA it or to get it fixed?
Thx in Advance :)
*Edit/Update
I may have fixed the issue....Results after i stress test. :)
*Edit 2 Initial testing appears solid.
Info on my surprising success at bringing my G73jh back from the dead.
I did a full tear down yanked the mobo and G-card. While I've read stories of loose connections, everything on the board appeared tight and well seated.
I removed the heat sink form the G-card and found the thermal pads on the card had been put on rather sloppily so I carefully lifted and reseated them. The GPU appeared to have a bit less thermal paste than I like, so I cleaned off the parts and put a fresh bit of paste on.
While the mobo was out, I popped the mobo battery and let the mobo drain down while I cleaned and prepped the G-card.
I then re-assembled everything and tried booting it up.
While the work on the G-card may have helped, as well as reseating all the connections, I have a sneaking suspicion that pulling the battery on the mobo and letting the board drain down completely may have been the kicker. My wife's old dell laptop(from n2003) had, had a similiar situation once and I went through almost the same process on it several years ago and it's worked ever since. I can only hope that my luck in this instance, works as well since she still uses it browse forums and fb while we game.
Posted Mar 24, 2012, 11:53 PM UTC · edited