Source
r/tuxedocomputers•
-dev_null-

new Pulse 15 notebook, touchpad loose ?

Just received an Pulse 15. Really awesome laptop!

So far just one issue I've had- the touchpad.

When pressing down (especially on the left side) to click the touchpad, it gives way before the actual clicking occurs. Its sort of like a wobble or shifting of the pad the occurs when you press down on it. Even when pressing down on it without full force for the clicking action, just a light press on the lower half of the touchpad , it results in the pad shifting downward and making noise.

This extra movement, looseness I noticed immediately when using the laptop. As I'll be using the native keyboard and trackpad 90% of the time, I was wondering if anyone else has this laptop or a similar model, and if so, does your trackpad feel loose or behave this way?

Edit: here is a video of the behavior described. Sound all the way up! I'm tapping with equal pressure on both sides. The left side is noticeably louder. The loudness is one side effect of the issue, the other is that clicking down with the track pad on the left side is not as accurate as on the right side.

https://imgur.com/a/JhTfgrH

Edit 2: their customer support has agreed a repair is due for the touchpad issue. In case anyone else has an issue with the headphone port, I also have a loud cracking noise when a headphone jack is inserted in the headphone port. Here is a video of that:

https://imgur.com/a/6oE8Jrb

Edit 3: the headphone jack is a non issue for me now. I was using an unusually large jack. Other headphones don't result in the noise.

But the big update is- after a long wait (part of that was due to holiday time) , Tuxedo shipped me (in the US) , a replacement trackpad. I had opened up the laptop per their guidance, to see if I could tighten the screws securing the trackpad, but that didn't help. I received the new trackpad at no cost to me as it was still within warranty, and I replaced the unit and it's much, much better! All together even though it took a long time, I am happy with their customer support experience. Thanks Tuxedo for making it right.

Posted Dec 18, 2021, 2:00 AM UTC · edited

311
lecano_•

Contact there customer support

1
-dev_null-OP•

Thanks, yes I opened a ticket before posting here.

1
Mckol24•

I have the Pulse 15, I have checked this now and I guess it does give a little bit before the actual click, but it feels more like there's a spring pushing the touchpad up and the button underneath just doesn't actually touch the actual touchpad until you press on it lightly. I don't notice it while gliding my fingers on the surface though, and I wouldn't describe it as shifting.

1
-dev_null-OP•

Thanks for your response. Been using it for a few hours now and while I do notice it with just the tapping rather than clicking all the way down, its less noticeable with just tapping. So I'm trying to just do light taps and on the upper half of it.

1
setwindowtext•

The touchpad on my Pulse 15 is very firm, to the point that I feel like I'm going to break it if I try to click again. Luckily it works if I just tap it, instead of pressing, so that's what I do.

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-dev_null-OP•

Thanks for responding. Yes, I also noticed it works with just tapping, and am training myself to just do light taps instead of the full click. It seems to be working so far.

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riscos3•

My pulse is not like this, the touchpad is really firm. I'm not exacly sure what yours is like from your description, can you post a video?

I barely ever use it as I hate them :D but it doesn't seem to move before I press down.

1
-dev_null-OP•

I'll see if I can post a video.
It is definitely prominent on the left side. The right side doesn't do it. This is what leads me to think there is a defect.

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-dev_null-OP•

Uploaded link to video, see the edit in the post.

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riscos3•

I tested my touchpad - which in the 10 months that I have had it I barely used - and it is firmer on the left side than the right but not massively so. Mine also does not make that much noise, but when I do use it I have it set up to use touches as mouse buttons so I never push hard on it anyway. Also mine depresses ever so slightly before the click if I try and use the bottom mouse buttons. Isn't it supossed to be like this to allow you/it to use touches as well as mouse button presses

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-dev_null-OP•

Thanks for your response and data. Yes I believe by design it's supposed to depress slightly in the lower left and right corners to allow button press. My issue is the left side is not properly seated and thst caused the travel to be greater on the left side, which produces the louder noise and reduced accuracy of the button press click. Their support did view my video and is recommending I send it in for repair.

1