"Hold on let me just write this down"

Got a call from a user who needed MFA set up on their email. After setting up their authenticator app, I had to explain how to use it to them

So this code on your phone will refresh every 30 seconds, and you just enter that when it asks you for it when signing into your email

Got it, let me just write this down

Well you shouldn't need to do write it down, the code will just be on your phone and you can enter it when you need it

OK, it looks like there's a new code, let me just write this one down

Yeah the code is going to refresh every 30 seconds, you just enter whatever it's showing you when you try to sign in

Okay there's another one I'm going to write this down real quick

Yeah it's going to change every time you use it, you won't be able to write down the correct code

How am I supposed to remember my code if it changes every time? You people never think these things through

He eventually figured it out