Bad experience ordering from NZXT.

I had been in the market for a new PC for some time now. After looking around for a bit I decided to go with one of NZXT's BLD kits. Normally I prefer to source my own parts, but they had one that was very close to what I would have ordered.

I live in an area with a high rate of package theft. NZXT has information all over their website about how they only use FedEx. This was important to me because I could reroute it to a FedEx facility for pickup. NZXT even has information on their site about how to do it.

A few days after I placed more order I received a shipping notification. "Great!" I thought. I looked at the e-mail and learned that NZXT used GLS instead of FedEx. I was pissed and wrote an e-mail to NZXT asking what they could do. They said they didn't guarantee the use of FedEx and suggested I take it up with GLS. They assured me that GLS are reliable and they are required to obtain a signature. I must have misunderstood, "At this time we are only able to ship via FedEx, we do not have plans to offer different shippers at this time."

GLS has bad reviews so I was worried. I called them up and they assured me they required a signature. My package arrived early in the day while I was at work and it was signed for by a mystery person with an "X" signature. It was left in an exposed damp area for almost a full day. I was angry with NZXT and stressed at the thought of it being stolen or ruined by weather so I wrote them another e-mail. They offered me some sort of magnetic puck as an apology. What a joke.

I would recommend purchasing from someone else if you like the idea of safely and securely receiving your products. My experience with their customer service was awful so I wouldn't expect much in the way of resolution for any problems you might have.