No courtesy credit for 2 days of outage. Comcast supervisor says "GFY" and disconnects
Posted Jan 4, 2022, 9:58 PM UTC
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You are using comcast business, right? you know because you are a business?
Comcast Business offers innovative features, like automatic 4G LTE backup and cybersecurity solutions, to help protect devices connected to your network. When it comes to helping your business prepare for the future, we’re ready to help get you there.
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This must be new, wasn’t an option when I was paying for business. I was lucky to get them to answer the phone. 1 day service call out requests got laughed at.
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Why would they give you more than you pay per day/hour as a credit?
My isp charges 60$ a month, divided by 30 days that is 2$ a day I pay for internet. If it doesn't work for a day I would expect a 2$ discount for the day it wasn't working. Why would you expect them to pay you more than you pay for the service?
As a courtesy for being a difficult, if not impossible company to deal with, having absolute shit service and a terrible outage monitoring and reporting system. Lost productivity for 2 days, that's worth a few thousand in my book. They should be lucky I only asked for 50 bucks which apparently is too much for a company that makes billions.
last month I upgraded my services and they for no reason whatsoever gave me a 20 dollar credit that I didn't even ask for (no it wasn't a prorate adjustment, she just blindly offered a random credit).
I’d have told you GFY as well.
Go get a second path if 100% uptime is necessary for your HOME service.
Used to have business internet, SLA wasn't honored. got 2-3 day callouts for service tickets.
you're complaining about HOME service. HOME. you're complaining about a best-efforts service. at least use your brain and bundle a phone line with it so that when it's down the FCC is on their ass about e911 regs. good lord.
seriously, get a second provider and balance on your router or get cell backup and stop bitching. it's not expensive and it's not hard.
it's residential service. shit happens. nobody cares you can't download your day's worth of hentai.
gimme thousands of dollars for my trouble or i'll post on dozens of reddits....waaaaaa!
take your reeeee somewhere else child.
Then you need to have your own backup, or an SLA that covers it.
I used to. but Comcast Business didn't honor the SLA anyways, so no point in paying for it.
that's an absolute lie. i've pulled hundred in credits out of comcast over busted SLAs. if you had an SLA, you had an account manager, name and shame or shut up.
No service is guaranteed 100% uptime, they are not responsible for you loosing money. If your work is so important why don't you have a second connection for when the primary service fails? Get a secondary lte connection and use it when your primary internet fails. They are in no way responsible for any loss you encounter because you don't have a backup internet plan.
Also saw your deleted comment about using business internet because I'm a business. I actually used to, but they didn't honor the SLA. Was like arguing with a brick wall. Wasn't about to pay them 200/month when 39 got me the same exact thing, literally.
Well that sucks, but is a different issue. When locations have limited internet services consumers get stuck with bad or worst choice.
Not sure why the lte fail over wouldn't work for you, with my isp it just automatically swicthes over to lte when the primary connection is down.
I agree. But they could, you know, behave like humans. "Yeah, that was our bad... 50 bucks? Sure thing, here ya go. cya!" Seems like a super weird hill to die on.
They would have to give the credit to the xxxxxxxx# of people who were out. Each time they go out. Because let's be honest, if they gave you 50$ this time, you would call back each time it goes out asking for money. And so would everyone else. No way they would pay all these people more than the rate they charge for the service and at that they will only refund you if you call to ask for it.
Lost productivity was actually your fault. The same way that not testing backups is the same as not bothering with them.
If you can prove, to a court and judge, that you lost income, that would be a small claims court issue. The ISP lawyer will be asking you why you made no provision for a functional, if slower, backup connection, though.