I returned my Gen2 ring back on late December, it was delivered on Dec 28th to Louisville, KY.
I've not heard anything about sending a different size. Also during this time I've had the opportunity to "upgrade to a Gen3". I've started a number of issues with support in the app and none have any success. Does anyone have any ideas or am I just out $300?
Posted Jan 13, 2022, 8:02 PM UTC
I opened 2 support ticket for a size change (gen 3 bought in november 2021). No answer in 1 week. Worst customer service I've ever seen
Keep at it. It took me over six weeks.
Same. After 6 weeks of copy and pasted responses someone actually responded to what I was telling them. Keep at it.
Hi u/Nostalien, Thank you for letting us know and we’re sorry that you’re experiencing issues. Please message us with your ticket information, or the email address used to contact our Support team to help you get this resolved.
Hi I am having the same issue I will message you.
My return was delivered to Louisville, KY on December 23. I've messaged Oura a number of times since then and I've only received radio silence. I'm waiting another few weeks before I initiate a chargeback with my credit card.
Good luck man. Been caught in this loop for ages.