Last night i received an email from playstation that my email address had been changed, which i did not do. following that i got 3 more emails about purchases made from my account that i didn’t approve, about 150 dollars worth. what’s the best corse of action to getting this fixed??
Posted Feb 9, 2022, 6:21 AM UTC
Should have has 2fa first of all second got to see if support helps you get account back. If you charge back the charges made sony will ban account but you might have to still pay unless they refund it or help you
=== SUPPORT BOT AUTO-RESPONSE ===
Hi there! If you're posting regarding your PSN Account being compromised, please review our PSN Account Security Guide for information on how to recover your account, and further steps you can take to secure it in the future.
I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.
Contact Sony immediately.
In future, ALWAYS have 2FA on or you're inviting this to happen.
What is a 2FA??
Oh boy.
Two factor authentication.
Basically if someone tries to log in, your phone or another device is sent an additional code to input, meaning only you can get in, even if they have your password.
Oh okay! Thanks for the clarification
If you have other accounts outside of PSN with this ability, I strongly recommend turning it on, especially if you use the same password for multiple accounts.