Source
r/ontario•
dcs28

RE: Virgin Mobile customers

Discussion

Virgin mobile customers will now see an increased charge on their mobile phone bill starting March for $3-$5.

You probably don't know about this because they didn't send an email or text message as notice.

To view your notice, open the full detailed bill (PDF) for your January bill and find the notice in a small area. Mine was on the 5th page of a 28 page bill.

If you think this "notice" is bullshit, give them a call explaining that this isn't proper notice, it being snuck it, etc. They seem to easily credit the account $5/mo for 24 months. Hopefully you can get more.

Figured I would share this info.

Posted Mar 21, 2022, 6:39 PM UTC

10431
Flowchart83•

They've overcharged me hundreds of dollars when I was with them. I'm more than happy to explain in detail when they try to sell me a plan, and they're always "shocked" because they have one of the "highest ratings in customer satisfaction".

23
Wrong_Butterfly_3766•

I’ve had a phone ☎️ pan with them since 2016 in Edmonton. I’ve kept my 403 number bc my phone plan is so cheap - 45$ unlimited everything and 20 gigs of data.

1
innsertnamehere•

I saw this today. Sneaky. My plan went from $45 to $48.

I already have the $5/month "customer loyalty" discount though, so not sure how much I can really do.

12
jcpb•

The telcos are betting the farm on you not caring about this hidden fee being added to your bill, though.

3
Oennich•

After being frustrated by Bell increasing my plan by $3/mo, I ordered new Telus service online. Just BYOD and no extra phone.

After Bell received the port-out request for my phone number, I got a call the next day with an offer of $45/25GB. It looks like Virgin has a similar deal at $50/25GB or $42/4GB. https://mobilesyrup.com/2022/02/14/virgin-plus-offering-50-25gb-winback-plan-to-some-current-and-former-customers/

Try ordering a SIM card online and get the representative to submit the port-out request to Virgin. But don’t actually activate the SIM by putting it in your phone to avoid charges from the new carrier. I didn’t activate my Telus SIM and I haven’t paid anything other than the initial fee for the SIM card.

Then virgin should hopefully call you the next day as part of their “win back” strategy.

1
winter_sunfl0wer•

Yes, my plan went up from $50 to $53, and this is not the first time it happened without notice. Last time it was $50 to $55. They switched me back to another $50 plan when I complained, after directing me to somewhere within the T&C saying they can just do it without your consent.

10
TheRogueSloths•

Mine went from $45 -> $48. Less than a year since they raised it from $40-$45, also without notice.

Time for me to shop for a different plan / provider, last time pissed me off but I was too lazy to actually act on it

4
FunkSoulPower•

Rogers is doing the same thing, also buried in their PDF bill.

6
jonny24eh•

I've called them out on this before, and yes they are quick to give a credit but only if you ask

3
FloatingOutToNowhere•

Fuck virgin. Been with them for years and they wouldn’t offer me any better deals even though other companies had them. Told them to get stuffed and went to Zoomer wireless for the same plan but $35 cheaper. They called me 3 times a day on my last couple days on contract probably to offer something better but it was too late. Why not lower your price and keep my business instead of letting me leave? Seems stupid as fuck. Will never go back.

3
breadandbuns•

Hah! u/FloatingOutToNowhere, I had the exact same experience -- I called Virgin and asked for help with adjusting my plan to save a few $$ as I wasn't using all the features.

Virgin customer service told me there was nothing they could do, so I switched to Zoomer and am now with the same plan as you!

Virgin called me several times but I was done with them and didn't even answer the phone.

2
FloatingOutToNowhere•

Lmaooo that’s hilarious!! Great minds think alike! I’ll never go back.

2
FriendsFan30•

Virgin mobile is a joke, my brother is paying $40 for no data with just unlimited calls and text.

I'm paying $15 and get 250 mb of data while only 100 minutes of calling and unlimited texting

3
heyjew1•

Your brother should get a $25 public mobile plan

2
scotsman3288•

I've been with Fizz(videotron) for a few years and my teens are on Fizz with unlimited calls/texts for $22 per month, plus I can gift them data anytime I want, and they now have 750MB free every month because they've been over a year with them now...

by the far the best carrier we've been with...

$40 for just calls and texts is as bad as Bell charging my parents $80 per month to just own a landline....its basically robbery.

1
motherfvckingqueen•

I was wondering why it had gone up.

2
Horace3210•

Greed

1
carlsroch•

I thought it had gone up a bit

2
robellss•

My home internet billing was increased by $2.83 without any notice

2
EventualThrowaway1•

Seems a bit like the kind of thing class action lawsuits are designed for.

When you steal $3 from one person, they might not care enough to make a fuss. When you steal $3 from thousands of people, you're almost guaranteed a profit.

2
masterfunkmonk•

They tried to add $10/month to my bill just after my contract was up a few years ago. Took my phone to koodo, saved $20 and got almost twice as much data.

2
reallyslowvan•

still glad i switched from rogers

2
scrumdidllyumtiousBurlington•

Is it just a price increase or something else?

1
[deleted]•

[removed]

1
[deleted]•

[deleted]

1
psitor•

How is your bill 28 pages long‽

1
xSaviorself•

When you have services they somehow manage to include so much shit you don't see the important stuff. Oftentimes they have usage and other stats to present, in addition to breaking down your bill in a confusing and archaic way.

You check your bill on the webpage and it's a single page with some details on it, the formal statements and bills are like 20 pages long.

4
iAmVeeDom•

Just checked mine, had a 96 page bill for Feb. Was mostly phone calls being listed for 90 pages.

1
heyjew1•

Usually companies will show every single one of your calls on your bill

1
Inukchook•

This for internet or cell phones ?

1
[deleted]•

[removed]

1
TheNoisyNinja•

Looks like my mobile plan is the same, but my internet plan went up $2.50 a month.

Will have to see if they will offer me a credit for this. Thanks for the heads up!

1