A positive boxycharm CS experience!

I received a drop shop package when I was in the hospital, so I didn't get to open it right away. When I did, the box had 2/3 items but was missing the Complex Culture curling wand (which I really really wanted because I accidentally burned the cord of the other all the way through). I emailed CS (although I do think they could improve the route to get to email them, the Boxy Bot kind of drives me nuts) and within a day I got a response.

They are out of the wand but they refunded me the amount I paid in full back on my credit card, no "store credit" or "sorry we can't do anything" in the slightest. The amount showed up in my CC account that same day. This is my second time contacting CS, and my other experience was just as positive.

I'm sad when I read about so many negative experiences but wanted to share a positive one to show that is not always the case (and not trying to minimize other people's negative interactions either, please know that).