Rare Drobo Appreciation Post

Discussion

Back in 2018, I realized I was starting to invest more and more of my time in my Plex media library. At the time, I was running it from a single drive, but I wanted to add some resiliency. You can replace data, slowly but surely, but you can't replace time and I did not want to start over in the event of a drive failure.

I knew very little about RAID, how to manage it, the various types of RAID levels and so forth. I also was just getting my toes wet, so I wasn't ready to go full in on a NAS. After doing my research, I was led to a Drobo 5C. This device checked nearly every box I wanted to solve at the time; simple, could have different drive sizes, could add drives when needed, provided drive resiliency, alerted me when a drive failed, all without breaking the bank because it was only $350 at the time. I used my 5C since then until about 2 months ago where I finally upgraded to a Synology 1821+ NAS, which I love. I'm thankful for Drobo making a simple product for beginners like myself at the time and she is still running strong today. I've literally had 0 issues since I originally set it up. I actually use it to backup my Plex media now and it works flawlessly for that.

Drobo devices aren't perfect by any means, but it was perfect for me at the time and I'm hoping they can recover from this global chip shortage and become a viable option in the storage space again.

I know this story isn't the same for everyone, but does anyone else have any similar or positive stories to share?

Posted Apr 7, 2022, 4:28 PM UTC · edited

310
imoftendisgruntled•

I'll say this for Drobo: when they work, they work. The problem is that when they don't work, it's literally and figuratively a black box with absolutely nothing you can do (without some serious hacking) to fix it without contacting support. A design decision that is most definitely intentional.

8
shitpostcastigatorOP•

There’s software out there that can recognize BeyondRAID and help you retrieve data from it. I was actually going to test it but never got around to it but here’s one: https://www.ufsexplorer.com/articles/how-to/recover-data-drobo.php

I’m sure it’s a PITA but is something to be considered.

1
imoftendisgruntled•

That's great until Drobo decides to change BeyondRAID in such a way that it doesn't work any more, something totally within their power to do.

Don't get me wrong, I had a couple of Drobo devices and for the most part they were very reliable (albeit slow and limited in functionality) -- my beef is less with the product and more with the company. Some of their practices are distinctly anti-consumer, such as encrypting the logs and requiring expensive extended support contracts.

3
CommadorVic20•

i had a 5D and in 2018 decided i should get another one, this time the 5D3 i had a search around to get one and was finely able to get one from B&H in New York, i outfitted this one in Seagate 14 TB NAS drives but quickly noticed that the the 7200rpm drives got warm esp the bottom drive. my 5D i stuck 5400 rpm NAS drives in and would stay pretty cool note: these were WD RED's none the less i was able to dup all the data over to the new unit a week after burn in (always burn your system in for a while before actual deployment) after all the transfer was done about week later the 5D completely died (no it was not the power supply)

sooooo now i am back to one drobo and for what ever reason these things are getting harder and harder to find....... fed up i start looking at alternatives toss up between QNap and Synology ....... it was a real toss up but went with a 1621+ since i had used their rack mount units before ...... once i had it all set up this time with WD RED 5400rpm NAS drives and running for a while i was able to just plug the Drobo 5D3 into one of the USB ports and let the NAS do all the heavy lifting of moving files. i even have a few VM's running on it. sorry Drobo but like Scott Kelby said years ago ...... you lost me

5
nod9•

My problem with them was that when one of my boxes had a problem, their support people were less than helpful.

1
shitpostcastigatorOP•

I’ve heard various stories on their support. I’ve always had good luck with them but I also never had my HW fail.

1
nod9•

They just told me to press the drives in harder. Then they asked me for a log file, then said there is nothing they can do. They were not terribly polite about it either.

2
Bearded_BlundrerDrobo 5C•

Drobos are great, for anyone who wants an appliance.

Simple to use, no hassle.

I have just about zero complaints with my 5C & none with the Gen2 I had before that, both darned near flawless apart from one failed PSU.

Like an appliance though (fridge, tv, etc.) expect either a bill or a service contract if you don't want bills when they go wrong, because just like those DIY is either impossible, or beyond most people's abilities.

The market is the same sort of people who take their PC or laptop to a shop to fix even for things many would fix themselves, which is their choice.. only the user can decide the priorities between their money & their time.

There are arguably better & certainly far more DIY / "tinkerer" friendly devices out there, they're generally a touch more hassle to set up & use though.

1

My office has a 10+++ year old firewire 800 DROBO connected to a server and used for backing up a new 5N2. The old 5N that was replaced but fixed and is sitting in a box. The only thing wrong with DROBO is tech support. However tech support for everything is getting difficult. We are on our own on a tech island.

1
LeaderTrue•

I've built and supported my own media servers the last couple of decades. Throughout that journey I had used a lot of different RAID cards with original IDE drives, then SATA drives. It became a pain in growing the unit for more capacity without fully copying over all the datasets when I would replace the drives with larger ones. I always used server OS as the host unit

Back in 2018 I decided that I would forgo the server OS and go back to Windows 10 so that I could get better integration with PlayOn (which I use as a DVR function for my paid streaming services) It was at this time I purchased the Drobo 5c initially with (3) 10 TB drives. In 2020 I was starting to get below the 10% threshold of free space so I added a 12 TB drive. This year same thing happened (around 13% free) and I added another 12 TB drive to round out the unit.

I know sparse file systems aren't anything new (NETAPP has done them for decades) but the simplistic approach by Drobo makes it pretty straight forward and as I didn't need the complexity of a NAS (already using my local Windows 10 Professional to host media to my edge clients) the Drobo 5c works well as it's seen as local disk to the Host OS. Single 64 TB volume (even though I don't have that much space with the current drives available)

The system is fast enough for streaming 4k BR. I am not getting the theoretical max of the 5 Gbps rate of the USB port but I haven't run into one media file that has troubles streaming to my amazon fire TV (via Kodi)

At some point in the next two years I will have to look to augment the storage with an additional device and based on current items it looks like Drobo won't be an option.

I've been a very satisfied customer for the last 4 years.

1