Source
r/delta•
proggieus

is delta always this bad?

Question

I have a flight in June from Rome to Minneapolis- It connects through Paris, so Rome>Paris Paris>Minneapolis. all on the same day.

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The last leg from Paris to Minneapolis got canceled, I get it, it happens but what does Delta do?They move me to a flight from Paris to Minneapolis that departs Paris the day before I fly out of Rome.

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I am now going on 4 hours of trying to get them to fix their mistake.

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EDIT***

5.25 hours and I am finally routed an acceptable way. they wanted me to fly from Rome a day earlier to match my new Paris flight, however I have plans in Rome that day-

ended up staying in Paris for an extra day.

Posted Apr 10, 2022, 2:01 AM UTC · edited

09
RufusCornponePlatinum•

This is basically how every international airline is operating during COVID. It sucks, but it is what it is. Your flight is two months away. It's not an emergency.

It's schedule change Saturday. It normally takes a few days for Delta to find mistakes like this and correct them.

You can check online and see if you can modify your flights without their help. Barring that, and if they don't make the changes automatically, you'll need to call or text.

12
CloudSurferA220•

As an airline employee who recently switched airlines, and who knows at least a couple people at every airline in the US, everyone isn’t delivering their A-game right now. I’m not trying to make excuses - I wish it was better for the customers - but it boils down to this - every airline is short staffed and behind on training while also trying to operate as many flights as possible to try to stop losing money. It’s a very difficult place to be in, and everyone is stressed. With the hiring I’m seeing, I’m hopeful things will be a little more normal by the fall.

4
Lopsided_Bad_3256•

They’ll fix it. They changed one of our flights to a departure two days earlier than we had scheduled.

2
ajwright15Platinum | Quality Contributor•

If the change happened today, and since you aren't flying this week, I would not recommended spending anytime trying to resolve it today. Delta loads scheduled changes on Saturday (affectionally called "schedule change Saturday" by frequent flyers) and then cleans up any passengers who can't make their connections in the days after.

If by Tuesday your flights aren't automatically corrected - or if you are unhappy with the new itinerary - then I would reach out. If you do, I recommend doing a dummy booking on delta.com first to determine what flights you would like instead, and then call, let them know you were affected by a schedule change, and ask them to switch you to those flights. They will waive any fare difference for reasonable requests (pretty much anything +/- one day of your original booking).

2
proggieusOP•

thanks,

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I actually have no idea when they changed, I have not received any notification of the change. I just happened to look today to see if there was still an upgrade option available.

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It's all squared away now, and I did receive the notification of the correction.

1
oarmash•

I’ve noticed a serious drop in quality from delta in the last year or so.

-3†
That-Establishment24•

Almost as if all airlines dropped in qualify the past 2 years for some unknown reason…? The drop isn’t exclusive to Delta. The entire airline industry is still going through a revamping process as they transition to a post Covid world.

0
oarmash•

Sure, but I expect more out of delta. I understand all the domestic carriers pale in comparison to the Asian and ME3 carriers, but if Delta is pricing themselves as the premium domestic option they need to consistently do better.

0
That-Establishment24•

Who’s doing better than Delta out of the domestic carriers?

0