Customer app stated yesterday that service was unavailable due to safety reasons. Today it simply says that delivery is not available but customers can still order and pick up themselves. My scheduled shifts are still appearing in app, but no future schedules are available. Anyone heard anything?
Posted Apr 25, 2022, 3:02 PM UTC
Sounds unfortunately like the area can’t support the platform anymore. If you can just drive to another area closer that you can deliver in that area. Just schedule in next closest area.
This is my first guess. They are experimenting with transitioning the app to be "pickup by customer" only.
I only once in three months came across an order that sat (perkins) and wasn't picked up for an hour. The area is so small and drives are so short that many drivers take orders for the $2.25 minimum apparently to keep top dasher status. Who knows? Perhaps DD thinks they might increase volume and hence profitability if they delete the delivery fees and deliveries altogether and simply make their money through the fees they charge restaurants. This does not seem practical or sustainable to me, but I've been wrong before!
p.s. nearest other zone is more than 100 miles from here, sooo.........gif
Wow. 100 miles away. Sounds like they are transitioning as you suspect. Delivery in that area may not be feasible anymore unfortunately. Sorry about that.
You in the middle of that line of severe weather?
Wyoming, but the weather came through on Saturday and was just wind and rain. Yesterday was beautiful weather.
Wyoming has fewer people than the city I live in. Might be worth checking with support to see if they're pulling back there 🤷♂️
Just did. I was told they're not closing area but perhaps are updating servers? It was obvious that the nice guy on phone either didn't know, or was being dishonest. (I am very suspect of people who too often say "to be honest".) Guess I'll brush up my resume and wait another day.
I'm "dashing" as I type this at home on my computer but I'm not expecting anything to come through. Could they be experimenting with a new model? One that doesn't include drivers? Kinda looks that way.
It seems to be back up. After a few shifts I'll reports back on any changes to app, real or perceived.
Could we see a picture of the overall map of your dashable spots?
Everything in that respect remains unchanged. Small market with only one area. Yesterday I began to work my scheduled shift at 11am, but didn't get any offers for more than an hour. Quit. Started my 2pm shift and got no offers for two hours. That's when I really got curious and opened the customer app.
I had even gotten the 30 min. "you're scheduled to Dash" messages. ???
Just NE of you, we are still shut down up here as well. I believe the service was suspended through today and hopefully be back tomorrow. They had emailed merchants Friday they were to be shut down Sat 3AM - Monday night.
maybe everyone ditched town without telling you