Source
r/UberEATS•
havecreativity

Delivering to Gated Communities. How do you tackle the gates?

I'm new to Uber Eats and had my first gated community delivery today.

There was a vehicle behind me when I got to the gate and they remote opened it, but had they not, what do I look for? All I saw was a card scanner with a red light bar across it to the right of the gate. I don't remember seeing instructions for the gate in my Uber message, but that could have been because I only glanced at them and then took note of the leave at the door message (because someone already opened the gate remotely in another vehicle anyway). Next time I won't have the fortune of a car behind me.

So, what's the protocol to getting in to deliver to gated communities? I know nothing about them and have never had friends who lived in them to visit.

Posted Apr 26, 2022, 2:22 PM UTC · edited

116
PatStPete•

You need to contact the customer. Normally a code will look like 327, or #327, or even key-key-3275. I just normally first try texting 'gate code?' . If that doesn't work call them. If that doesn't work, wait and follow someone in. You are not required to try this, but in years of running gates behind someone, I have never had a problem. Some customers even request you wait for someone to piggyback in, which is BS. Otherwise, call support once the timer is done at 8 minutes.

4
havecreativityOP•

Thank you very much! That seems like all the information I need to know : )

1
Ambitious_Attempt762•

Text the customer. Never follow someone else in just to get in.

2
havecreativityOP•

Thanks!

2
EnvironmentalRing551•

If your don’t get it from the customer sometimes people write it on the box, check the top of the box.

2
havecreativityOP•

Thank you. good to know.

1
skilledprodigy•

Ram my car through

2
havecreativityOP•

Don't think my lil' car will hold up too well after that, lol.

1
River1stick•

Don't try to follow someone through, the gate/barrier could hit your car. People should leave a gate/access code in the instructions. If not, try calling/texting them. If they don't respond after 8 minutes, you may 'safely 'dispose' of the food.

2
havecreativityOP•

Thank you. Yes, I can imagine hitting the car for sure.

1
River1stick•

I've seen it happen to some people in this forum, that damage to your car is not worth the $8

2
havecreativityOP•

So true! And in a gated community it's probably some 100 grand plus exotic car that you end up hitting too : / With a now outraged owner.

0
Hefty_Procedure_8415•

If I can’t access a gate and customer doesn’t respond. I contact Uber support. After the 8 minute timer is up you’ll get paid for your trip and have the option of tossing, donating or keeping the meal.

2
havecreativityOP•

Thanks for all those useful details on what to do.

1
[deleted]•

[removed]

1
tardis3134•

Contact the customer, pray they don't pick up, contact support, get free food.

0