chipforce sos

Every time I call the ESC for ChipForce help they send me/my crew in circles regarding directions and nothing has been working. Anyone have any tips on crew logging in successfully? Almost every crew member has been unable to log into UKG dimensions for the schedule despite accepting the okta task, resetting their password from a browser, currently inputting the tenant url, etc.; only spicehub and workday pop up. All and any help would be appreciated!!