Patients will see how busy we are and how severely short staffed we are and still have the audacity to be upset that we can’t accommodate them.

We can have 5 people at pickup, 3 people at drop off, and drive through will be backed up, and some patients will see this with their own 2 eyes and still be upset that we can’t drop everything we’re doing to accommodate their needs. They’ll get mad that we refuse walk-ins or that we can’t have their scripts filled in 10 minutes as if they can’t see how much of a shit show the pharmacy currently is. It’s so baffling to me. I had a patient come in 30 minutes before closing trying to request a transfer and wanting us to fill it that night for them to pick it up right there and then, and they got mad because I said that it won’t be possible. Mind you, I was by myself and there was a line at pickup and drive through. Like, WTF? I’m tired of the entitlement of some of these patients.