Source
r/ConnectWise•
hovering

Be careful when adding CW Manage licenses

CW is trying to stick us with a commitment to a year long license for the seats we added when business was a lot better.

I understand the initial commitment of 2 CW users in the original contract being under commitment. But they made ZERO mention of any other seats we add being under an annual commitment.

I’m about ready to call Amex and request a refund for a good portion of my payments made to them and look for another PSA.

Posted May 19, 2022, 2:31 PM UTC

05
zerphtech•

Does CW sell anything not on a year+ commitment?

3
HolyCarbohydrates•

Subcontractor licenses are month to month IIRC

3
MountainSaint•

Use subcontractor licenses

3
HolyCarbohydrates•

This. Never been burned by this over the years. Only exception is if you are enabling and disabling people often (we don't need to do that) there are re enablement time restrictions.

We also keep a 1:1 for regular users vs subcontractors so we don't get crap from sales.

2
HolyCarbohydrates•

We had the same thing with sell. Users 1 and 2 are $xx but user 3 we added without contacting sales was $xxx much more. We then inquired and they said that it's because we did to through the sell UI and there was no commitment. So commit to them = charge less.

Also same experience with Regular users. Annual commit but you keep same negotiated price. Use subcontractor licenses.

Also note that if you are going to use StreamlineIT licenses which cost even LESS than Subcontractor, that any billable time on any invoice that involves that member will cause the invoice to say “INTERNAL ONLY” and the member can ONLY be converted from streamlineIT to a REGULAR member and NOT a subcontractor license. So be careful. And you can't just delete the user and recreate under a sub with the same user name as you have used that user name before unless you change the old username first. It's a whole thing.

Also. . If you do a chargeback you're going to get a service disruption. Guaranteed. Make sure you don't tank your entire PSA.

1