What are some of your Madison Property Management horror stories?

I was inspired by reading last weeks "what are some good/bad prop mgmt companies" post.

Though I haven't had to deal with their bullshit I've had so many friends who have suffered under MPM's neglect or incompetency. Every single thing I've heard about this company has been negative. Recently had some friends who got fucked over because of some "mix up" with rent checks.

Here's the worst story though: A lady friend of mine used to live at a MPM property, had a leaky shower and malfunctioning hot/cold knob. She complained about it 4 times before they finally sent someone out there to fix it. They hired out some plumber who walked into the apartment without knocking while she was asleep in bed at 8 am. The guy leaves in the middle of the day saying he will be back and he never returns, leaves all manner of pipes and whatnot disassembled and a giant mess in the bathroom. This is on a friday, she calls and calls MPM, leaves messages and no one gets back to her. Finally on a tuesday a different guy shows up as she's leaving for work, says he needs to get into her closet to access the pipes. As this is where some sort of access panel is located she thinks nothing of it. She returns that night to find the problem is almost a bad as it was to begin with, the mess isn't as bad despite the fact that theres a bunch of drywall dust all over the bottom of her closet and shoes. Then she sees it...her sock/panty drawer (located in storage drawers in the closet) is open a bit and several pairs are missing. A jar hidden under her bed was missing an 1/8 of dank and a 1/4 of mushrooms. And the worst...some of her dirty underwear are gone. She calls up MPM to complain that the plumbing issue still isnt fixed all the way and tell them about the theft of the clothes (leaving out the theft of the drugs of course). The person answering the phone takes a message says a rep will get back to her asap. Repeat 3 more times over the span of a week. Finally she threatens to call the cops. (I know, I know she should have then)

Someone calls her back and says they will contact the plumbers and investigate and that they will send someone new to fix the problem properly. 2 weeks pass and nothing. Fed up and extremely shy by nature, my friend just gives up. I tried to get her to contact the cops but at this point she was so disgusted and sick of the whole mess she didn't want to deal with it anymore. The shower wasn't completely unusable, and having already decided not to renew the lease for previous bullshittery, she just rode out the rest of it out. 2 months later and she was out of there.