Ordered a month ago; still processing.

I’ve called twice and gotten promises they’d update me within a few days. Last time, they refunded us 5%.

We got the base right away, but the mattress has not left the fulfillment center.

I’m a relatively patient person. Just wondering if we’re ever going to get it? Anyone else experienced this much of a delay (before it’s even shipped… can’t wait to see if there’s shipping delays, too 🙄)?

Posted Jun 23, 2022, 6:08 PM UTC

15
flop_plop•

Mine was delivered in a few days, but that was last year.

With supply chain disruptions, there have been long wait times for new furniture.

I’ve waited 4-5 months for furniture (not from purple), but maybe the supply disruptions are hitting mattress companies now.

No excuse for them not giving you an accurate estimate though. The furniture I had to wait for let me know upfront that there would be a long wait.

2
basicmonkeeOP•

Yeah I expected it to be slow, just wish I had an estimate. :/

1
astralmelody•

We didn't experience any delay. We ordered a few weeks ago (the original Purple, King) and have our mattress.

They're def shipping these out – call them out on it.

1
basicmonkeeOP•

We finally got it a few days ago! The website never updated from saying it was processing, but it randomly arrived.

2
astralmelody•

oh good!

1