I literally did not click purchase but it bought something anyways. Support is literally no help.
Posted Jul 5, 2022, 6:05 PM UTC
5019
So I was telling my girlfriend about people reporting that purchases automatically happen at times and to not click on anything you don't intend to buy when the game auto purchased some lame faceplate for me. It was only kudos but she saw first hand that the game trigger purchased that item for me. I've never had a menu or store double click ever in my 600 hours of Fall Guys. It's sneaky.
Knowing they won't help you out any longer is good to know for everybody. The days of looking at costumes and spinning them around are over. :/
24
Idk I feel like this is probably a bug because they get nothing out of you buying skins. If this occurred then buying show bucks then that’s a different story
1
You should respond to the ticket to ask that your issue be escalated to a supervisor, explaining why you found your experience to be less than acceptable.
You are not the only one who has had this issue already.
19
They closed my ticket immediately after replying :/ if I reply to the email will they even respond?
6
I haven't used their support system after the F2P change but before you could just reply to the mail yes.
If they don't react to it, I would open a new ticket.
5
They opened it back up, I will reply again if it goes anywhere
3
I'm starting a list with affected players and will make a new post, just takes a while to go through all the topics.
This didn't happen to me yet but I hate injustice.
9
If you reply to the ticket, it reopens it. Let them know the laws of your country mean that they are required to refund any purchase made via show bucks, as showbucks can be purchased for real money and are thus a currency. Supervisor.
1
"Thanks for the money, get fucked."
10
They definitely won’t be getting any more (from me) if they don’t get it together lmao
2
If there would be a mistake in the shop where an item would be zero showbucks they will fix it in no time, and take back the item from whoever bought it.
5
Oh of course they would, it’s crazy when even fortnite has a better system in place than fall guys. You can always refund an accidental purchase if you stay on the purchase screen, and you start with 3 refund tickets that go up to 30 days back and get a new one every year.
2
Switch has a really bad double press issue that just pops up randomly and they really need to fix this. I've not had it happen in shop myself but god,,, when your players money is being spent non refundably you gotta fix that.
3
Same, missing 500 showbucks even though i didn't buy anything
2
If they enforce this in australia they will get a multimillion $$$ fine. The accc and fair trading don’t take kindly to misrepresentation of consumer rights.
2
Sue the fuck out of them, mate.
2
This is ridiculous when there is a bug that automatically purchases items.
Yeah it’s ridiculous. 10 dollars down the drain.