Firewall disconnecting from Panorama

Panorama

I had a PA220 that was off being shipped around the world for a few months. Long enough that the device cert expired. When it was powered back on it didn't reconnect to Panorama by itself. I went ahead and renewed the cert on the device directly, that didn't seem to make a difference. Then I followed the process to recover managed device connectivity (sc3 reset, clear the status on the panorama, new authkey), that connects it back to Panorama for a bit but then it gets disconnected again after a few hours.

In configd.log on the Panorama side I see this:

2022-07-07 08:14:45.248 -0500 SC3: did:'<serial>', ser:'<serial>', ver:'10.1.6-h3', mod:'PA-220'
2022-07-07 08:14:45.249 -0500 Warning:  sc3_register(sc3_register.c:211): SC3: connstat for '<serial>': -1
2022-07-07 08:14:45.249 -0500 Warning:  sc3_register(sc3_register.c:248): SC3: register device '<serial>' does not have a peer cert.
2022-07-07 08:14:45.249 -0500 Error:  sc3_register(sc3_register.c:255): SC3: Re-register of '<serial>' is not allowed.
2022-07-07 08:14:45.249 -0500 Warning:  _register_ext_validation(pan_cfg_mgt_handler.c:4410): reg: device '<serial>' not using issued cert.

I'm going to reach out to support but with their response times lately I figured I'd ask here too in case anybody has run across this. Both the Panorama and PA-220 are at 10.1.6-h3.

Thanks!

Posted Jul 7, 2022, 1:18 PM UTC · edited

22
Scribbling•

Try generating the authkey on a different browser... I had some issues generating keys.

1
SeriouslyUser59OP•

Thanks, i tried both via the CLI and the web interface. Same thing. In the end PA support just had me remove the firewall completely from Panorama and onboard it again. Since it's slower than molasses being a PA-220, 10 hrs of work later and I think it was a success -- at least it hasn't disconnected again so far 🤞

1