Help! “Connect to in-home wifi” error? I am at home & on my personal wifi— this is occurring on all of my devices. Only some channels unavailable. What does it mean/how do I fix it?
Posted Aug 1, 2022, 12:38 AM UTC
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[deleted]
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Call and have them reprovision the modem. That should fix it
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Will try this today. Thank you!
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Try rebooting your modem and router first. If that doesn’t work uninstall and reinstall the app. If those don’t work call and ask for internet repair or advanced streaming (same department). Sometimes the app gets weird and a reboot of the internet fixes it but sometimes it has to be reprovisioned for it to work.
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I tried rebooting and redownloading the app and neither worked, so I’ll try to have them reprovision today. Thank you!
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Advanced Streaming is higher trained Internet Repair. They can do everything and more. Try to go straight to Advanced Streaming!
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I get advanced streaming calls every day and am just a regular internet repair rep. I believe they used to separate the two but now it’s all under one.
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Strange, they’re telling everyone in my call center who’s not streaming trained to use streaming basic iris which basically asks if it’s a password issue and then says to transfer it. lol
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That’s so strange. I started June 2021 and we were trained on STVA troubleshooting. I had someone in my center who transferred someone to advanced streaming and they got me when they selected the transfer lol!
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If your on a vpn then it won’t see it as your home Wi-Fi
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Do you have Spectrum internet?
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Re-download the app over your spectrum internet
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This is usually something you have to call us for. You can try to reboot your modem, but if you’re getting this error again we can reset the account.
Tell the robot Advanced Streaming to save yourself a transfer
Thank you!