PSA: There is a very *rare bug* that exists where your account is “hidden” and you will receive no likes or matches
For those people who has never receive any likes or matches even when you have sent out multiple likes and have a solid profile, keep in mind there is a very rare bug that exists on Hinge.
Essentially your profile is not “live” on Hinge’s end even as you see other’s people profiles and can send likes and comments. However, none of the likes are registered, other people never get the likes, and your profile will not be shown in discover.
The only way to identify you have this rare bug is if you attempt to purchase premium, boost, or roses. You will run into an error screen such as this one:
Edit: You don’t need to buy anything at all. It is however the only foolproof method to know you have this bug. No purchases will go through on a bugged account. If you suspect you have this bug but don’t want to spend money, you can still open a support ticket (see below) and ask support to check your account status.
Here is what you do if you suspect you have this bug:
Go to either Hinge's support site, or "Help Center" in the setting tab in the app.
Click on any random topic, and click on the "Submit a request" link.
Clicking on that link will bring up a chat window that looks like this.
You can say any random thing and the bot will provide some generic answer. When it ask “was this helpful?”, you need to click "No". It may give more additional answers, and you'll need to click "No" until the ticket window pops up.
From there you can send a detailed report of your issue and hopefully customer support will get back to you. They should be able to detect if your account has any issues and will repair your account if it is indeed bugged.
In the past, a couple people have noted in their profile reviews as having receive exactly zero likes and matches. This is highly unusual. Even for someone with a "bad" profile, on average you should receive a like or two here over the course of a few weeks or months. Once they contacted support, it was found that their accounts ran into this rare "hidden account" bug issue. When support fixed their problem, their accounts started to receive likes and matches.
Remember, this bug may only exists if you have never receive a single like or match ever on your account. If you have received likes or matches, but in low quantities, you do not have this bug.
Sidenote: This has nothing to do with "shadowbans" or whatever people theorize. It's most likely a technical issue and has zero to do with Hinge intentionally hiding or sabotaging anyone's account on purpose (which are all crackpot theories with zero proof anyway).
Posted Aug 2, 2022, 3:02 AM UTC · edited